Collections Analyst

Swoon; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Swoon is seeking a Collections Analyst (Portuguese Speaking) in Toronto, hybrid role. You will manage LATAM accounts, monitor aging, resolve disputes, and negotiate payment plans to optimize cash flow.

The position requires strong Portuguese and AR/collections experience, with collaboration across Sales and Finance to improve processes and customer experience.

Qualifications

• Portuguese fluency at a professional level (spoken and written).
• 3+ years in collections, accounts receivable, or credit & collections.
• Bachelor's degree or equivalent professional experience.
• Experience with CRM/collections platforms preferred.

Responsibilities

• Manage an assigned portfolio of customer accounts across LATAM.
• Monitor AR aging and follow up on outstanding invoices.
• Investigate and resolve billing discrepancies and disputes.
• Negotiate payment arrangements for customers in financial hardship.
• Evaluate payment risk and determine collection strategy.
• Collaborate with Sales, Operations, Finance to resolve issues.
• Ensure collections activities comply with policies and lifecycle guidelines.
• Contribute to process improvements for efficiency and customer experience.

Skills

Portuguese fluency

Strong communication

Analytical/problem solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Collections Analyst (Portuguese Speaking)

Location: Toronto, ON (Hybrid – 2 days/week onsite in Toronto)

Duration: Contract

Interview Process: One interview | No assessment | Hiring ASAP

What You'll Be Doing

• Manage an assigned portfolio of customer accounts across the LATAM region.
• Monitor accounts receivable aging and proactively follow up on outstanding invoices.
• Investigate and resolve billing discrepancies and payment disputes.
• Negotiate payment arrangements for customers experiencing financial challenges.
• Evaluate customer payment risk and determine the appropriate collection strategy.
• Partner with Sales, Operations, Finance, and other internal teams to resolve account issues efficiently.
• Ensure collections activities comply with company policies and invoice lifecycle guidelines.
• Contribute to process improvements that enhance operational efficiency and customer experience.

What We're Looking For

Must-Have Qualifications

• Professional-level fluency in Portuguese (spoken and written).
• 3+ years of collections, accounts receivable, or credit & collections experience.
• Strong communication and relationship-building skills.
• Experience resolving payment disputes and negotiating payment plans.
• Ability to prioritize multiple accounts while meeting deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Bachelor's degree or equivalent professional experience.

Nice to Have

• Experience using Salesforce or other CRM/collections platforms.
• Experience working with enterprise or global customer portfolios.
• Knowledge of accounts receivable processes and invoice lifecycle management.
• Must be able to support the Brazil (BRT) time zone when required.
• Collaborative global team of 11 Collections professionals supporting LATAM.

Why Apply?

• Opportunity to work with one of the world's leading cloud technology companies.
• Join a collaborative global team with exposure to enterprise-level customers.
• Fast interview process with only one interview.