Collections Analyst - Bilingual English & French - Montreal

Corcentric; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a growing global organization as a Collections Analyst at Corcentric. In this role, you'll manage a large collections portfolio, handle customer requests, and contribute to the team's success. Fluency in both English and French is essential, along with strong organizational and analytical skills.

Qualifications

• Fluency in English and French, both written and verbal.
• Relevant experience in B2B collections role.
• Ability to analyze financial statements.

Responsibilities

• Initiate collection calls to business accounts.
• Research and resolve client billing problems.
• Prepare management reports and monitor accounts.

Skills

Attention to detail

Organizational skills

Multi-tasking capabilities

Verbal communication

Written communication

Education

Bilingual English and French

Associate’s or Bachelor’s degree in a relevant discipline

Tools

Microsoft Excel

Dynamics 365

Job description

As a Collections Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for a large collections portfolio, as well as handling customer requests and credit reviews.

This key position reports to the Collections Manager within our Credit, Collections, & Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Analyst, you’ll be responsible for :

• Initiating collection calls to business accounts
• Researching and resolving client billing problems
• Identifying root causes contributing to account delinquency
• Reviewing and monitoring assigned accounts and all applicable collection reports
• Preparing reports for management
• Providing timely follow up on payment arrangements and customer requests
• Making recommendations to management regarding whether customers should be placed on hold or sent to collections
• Researching and resolving customer deductions
• Maintaining and documenting customer communications
• Reviewing credit limits for new and existing accounts

Requirements

You’ll need to have :

• Fluency in both English and French, both written and verbal
• Relevant experience in a commercial, business-to-business (B2B) collections role
• Attention to detail, along with strong organizational skills and multi-tasking capabilities
• The ability to analyze financial statements
• Proficiency with Microsoft Excel at an intermediate level or above (VLOOKUP, Pivot Tables, etc.)
• Strong verbal and written communication skills, with a service-oriented mindset

We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have :

• Associate’s or Bachelor’s degree in a relevant discipline
• Experience with Dynamics 365 software

Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

Create a job alert for this search

Bilingual English • Montreal, Quebec, Canada