Enable job alerts via email!
Montreal Remote - Bilingual Automotive Software Trainer (Fixed Ops)
PBS Systems
Montreal
Remote
CAD 55,000 - 75,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
PBS Systems is seeking a Bilingual Automotive Software Trainer to join their team in Montreal. In this remote position, you will deliver training on Dealer Management Software to customers in both French and English, supporting their understanding and use of the software. The role offers opportunities for professional development, travel across North America, and a competitive salary with bonuses for certifications.
Benefits
Qualifications
- 1-2 years of previous experience in the automotive industry/dealership environment.
- Experience in the parts and/or service area of a dealership is a strong asset.
- Willingness to travel within Canada and the USA approximately 1 week per month.
Responsibilities
- Provide training to customers on the Service and/or Parts modules of the Dealer Management Software.
- Assist customers with new software install training both virtually and onsite.
- Develop an understanding of all areas of the PBS software.
Skills
Education
Tools
Job description
Join to apply for the Montreal Remote - Bilingual Automotive Software Trainer (Fixed Ops) role at PBS Systems
2 days ago Be among the first 25 applicants
Join to apply for the Montreal Remote - Bilingual Automotive Software Trainer (Fixed Ops) role at PBS Systems
Get AI-powered advice on this job and more exclusive features.
Company Name: PBS Systems
Job Location: Remote (Montreal area)
Job Type: Full-time, Permanent
No. of Openings: 1
Internal Job Title: STT Bilingual Trainer – Fixed Ops
Reports To: Team Lead, Software Training & Transitions
Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 1 week per month
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role
As an STT Bilingual Trainer – Fixed Ops you will provide training to existing customers in the Service and/or Parts modules of our Dealer Management Software in both English and French. You will be responsible for assisting customers’ training both on the phone and virtually leading up to the new software completion. STT Trainers also assist the customer onsite/in person, when required, with new software install training.
This is a remote work opportunity based out of Montreal and the surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent traveling to customer sites throughout North America.
Job Responsibilities
- Learn and develop an understanding of all areas of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned module or modules
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own module and others within STT
- Maintain documentation and update as processes change within department
- Willingness to commit to an ongoing system of education and cross-training
- Ensure STT queue is monitored
- Customer focus / excellent customer service skills
- Perform other duties and responsibilities as assigned
- Fluent in French and English (speaking, reading, and writing)
- 1-2 years’ previous experience in the automotive industry/dealership environment, PBS experience considered a strong asset
- Experience in the parts and/or service area of a dealership
- High School Diploma
- Strong knowledge of Microsoft Office Suite
- Excellent communication skills
- Strong problem solving & trouble shooting skills
- Strong documentation abilities
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Willingness to go the “Extra Mile”
- Travel within Canada and the USA (1 week per month) is required; a valid passport and/or US visa (if applicable), and a valid driver’s license are required
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesHuman Resources Services
Referrals increase your chances of interviewing at PBS Systems by 2x
Get notified about new Automotive Specialist jobs in Montreal, Quebec, Canada.
Greater Montreal Metropolitan Area 9 hours ago
Montreal, Quebec, Canada CA$80.00-CA$105.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
