Collections Analyst

Gerrie Electric Wholesale Limited; Burlington; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Major medical + dental coverage for你y

Employee Assistance Program

Pension plan with contribution matches

Training, development and career growt

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Job summary

Gerrie Electric Wholesale Limited in Burlington, ON is seeking a Collections Analyst to ensure timely collection of customer receivables, reconcile accounts, and maintain accurate records. You will collaborate with customers and internal teams to resolve disputes and minimize risk while upholding professional relationships.

The role requires 2–4 years in collections or AR, strong attention to detail, and solid communication skills.

Qualifications

• Brings experience in collections, accounts receivable, or accounting, with a solid understanding of credit terms, invoicing, and payment processes.
• Capable of reconciling accounts, reviewing reports, and ensuring accuracy across financial records.
• Strong communication skills and a customer-focused approach to resolving issues and maintaining relationships.
• 2–4 years of experience in collections, accounts receivable, or a customer-facing financial role.

Responsibilities

• Follow up on overdue accounts and maintain regular collection contact with customers.
• Monitor broken payment promises and follow up in a timely manner.
• Process incoming payments and update account records accordingly.
• Investigate invoice disputes and work with internal teams to resolve issues preventing payment.
• Communicate with customers to clarify account concerns and outstanding balances.
• Follow through on outstanding issues until they are resolved.
• Reconcile customer accounts and investigate discrepancies.
• Identify and reconcile unapplied payments.
• Maintain accurate records of account activity and payment status.
• Monitor aging reports and identify accounts that may be at risk of non-payment.
• Escalate high-risk accounts when required.
• Maintain visibility of overdue balances and collection progress.

Skills

Accounts receivable

Collections

Communication skills

Customer-focused approach

Attention to detail

MS Office

Multitasking

Education

High school diploma

Post-secondary education in Accounting (preferred)

Tools

Accounting software

Customer portals

CRM systems

Job description

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We areproud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

Annual Base Salary $55,000 – 68,000

Reason for vacancy: This is a backfill for an existing position within the team.

The Collections Analyst ensures timely collection of customer receivables, resolves issues preventing payment, and maintains accurate customer accounts. This role works with customers and internal teams to reconcile accounts, resolve disputes, and monitor accounts that may be at risk of non-payment while maintaining professional customer relationships.

Key Accountabilities

Account Collections and Follow-Up

• Follow up on overdue accounts and maintain regular collection contact with customers.
• Monitor broken payment promises and follow up in a timely manner.
• Process incoming payments and update account records accordingly.

Dispute Resolution and Issue Investigation

• Investigate invoice disputes and work with internal teams to resolve issues preventing payment.
• Communicate with customers to clarify account concerns and outstanding balances.
• Follow through on outstanding issues until they are resolved.

Account Reconciliation and Payment Application

• Reconcile customer accounts and investigate discrepancies.
• Identify and reconcile unapplied payments.
• Maintain accurate records of account activity and payment status.

Risk Monitoring and Escalation

• Monitor aging reports and identify accounts that may be at risk of non-payment.
• Escalate high-risk accounts when required.
• Maintain visibility of overdue balances and collection progress.

Skills and Experience Required

• High school diploma required
• Post-secondary education, ideally in Accounting, is preferred
• Combines strong accounts receivable and collections experience with attention to detail, communication skills, and a customer-focused approach to effectively manage accounts and support financial operations.
• This role requires 2–4 years of experience in collections, accounts receivable, or a customer-facing financial role.

Accounts Receivable and Financial Processes

Brings experience in collections, accounts receivable, or accounting, with a solid understanding of credit terms, invoicing, and payment processes. Capable of reconciling accounts, reviewing reports, and ensuring accuracy across financial records.

Systems and Administrative Capability

Comfortable working with accounting systems, customer portals, and Microsoft Office applications to manage account activity and maintain organized, up-to-date information across multiple platforms.

Account Management and Organization

Highly organized with the ability to manage multiple accounts and priorities simultaneously. Demonstrates consistent follow-up and strong planning skills to ensure outstanding balances and account issues are addressed in a timely manner.

Customer Communication and Problem Solving

Strong communicator and active listener who engages professionally with customers and internal teams. Handles sensitive or difficult conversations with patience and diplomacy, working toward practical, customer-focused solutions.

Work Ethic and Team Contribution

Detail-oriented, persistent, and reliable, with a collaborative mindset. Supports team success by being approachable, professional, and willing to assist colleagues while maintaining accountability and focus on results.

We believe in taking care of our people

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful

*Flexible interview options are available!