Collections Agent

National Bank of Canada; Winnipeg; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Collections Agent to act as a customer-first professional with a strong approach to collections and fair solutions for all parties involved. You will support the life cycle of customer agreements and contribute to overall client experience in a hybrid work environment.

You will respond to inquiries, secure payments, negotiate resolutions, and protect confidentiality while managing files and escalation decisions.

Qualifications

• Minimum 2 years’ experience in Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Responsibilities

• Respond to customer inquiries and concerns.
• Secure payments in a professional, equitable and timely manner.
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions.
• Exercise discretion and respect the confidentiality of all customers and vendor transactions.
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Skills

Debt collection

Negotiation

Communication

Empathy

Listening

Client education

Teamwork

Information analysis

Learning agility

Managing confidentiality

Emotional intelligence

Standards compliance

Job description

A career as a Collections Agent in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

• Respond to customer inquiries and concerns
• Secure payments in a professional, equitable and timely manner
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions
• Exercise discretion and respect the confidentiality of all customers and vendor transactions
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Your team

Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You'll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Basic requirements

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Languages: English

A career as a Collections Agent in the team of One Equipment at National Bank is to act as a customer-first professional who has a great approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties. This job allows you to have a positive impact on the organization through your critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Your job

• Respond to customer inquiries and concerns
• Secure payments in a professional, equitable and timely manner
• Work in partnership with clients to resolve disputes and negotiate the best possible solutions
• Exercise discretion and respect the confidentiality of all customers and vendor transactions
• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Your team

Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.

Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to support your ongoing learning. You'll also have access to colleagues with a wide range of expertise, experience and backgrounds to enrich all aspects of your development.

Basic requirements

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
• Ability to accurately set up and clearly document payment arrangements.
• Keen attention to detail with proven experience maintaining accurate documentation.
• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
• Intermediate in MS Office and the ability to quickly learn other applications and programs.
• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Languages: English

Required skills: Client Education, Client-focused, Communication, Debt Collection, Emotional Intelligence, Empathy, Information Analysis, Learning Agility, Listening, Negotiation, Standards Compliance, Teamwork

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!