Collection Customer Service Agent

Banque Nationale du Canada; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading bank as a Collection Agent where you'll help clients achieve financial health through empathetic communication and tailored solutions. This full-time role offers competitive pay starting at $23.50 per hour, with opportunities for growth and development in a supportive environment.

Benefits

Health and wellness programs

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Virtual sleep clinic

Qualifications

• High school diploma required.
• Customer service and advisory experience needed.
• Bilingual in English and French is essential.

Responsibilities

• Contact clients and establish trust-based relationships.
• Analyze and understand clients' financial situations.
• Set up solutions adapted to clients' financial situations.

Skills

Customer service

Advisory skills

Bilingualism

Education

High school diploma

Job description

Area of Interest : Advisory services, Call centres

As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health. Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients through your listening skills and empathy.

Your compensation :

The salary starts at $23.50 / hour with two salary increases projected in the first year. Depending on your experience, the salary could be adjusted upwards. We also offer a program to reimburse tuition fees.

Your role :

• Contact clients and establish trust-based relationships
• Analyze and understand large amounts of information to properly assess clients' financial situations
• Listen to clients’ needs and resolve their issues
• Set up solutions adapted to clients' financial situations
• Educate clients on their financial situation and highlight benefits

Work hours :

Our Client Contact centre is open Monday to Friday from 8 : 00 a.m. to 8 : 00 p.m. You’ll work full-time from Monday to Friday, 11 : 30 a.m. to 8 : 00 p.m., except during the first weeks when training takes place during the day.

Your team :

Our team values passionate people and bold ideas. We work together to help our clients and colleagues achieve their goals. We share knowledge and support one another.

Learning and development :

You’ll begin with a 4- to 5-month hybrid training program. Your on-the-job training will focus on assisting clients over the phone, supported by a trainer-coach.

We encourage development through career plans, ongoing coaching, and paid external training opportunities.

Requirements :

• High school diploma
• Customer service and advisory experience
• Aptitude for building strong relationships and proactively engaging with clients
• Bilingualism (English / French) to serve both English-speaking and French-speaking clients

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Languages :

Reason for language requirement : to serve clients speaking languages other than French regularly.

Skills :

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In addition to competitive pay, new hires are eligible for flexible benefits promoting wellbeing for you and your family, including :

• Health and wellness programs
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Virtual sleep clinic

Our work environment fosters collaboration and values employee feedback through surveys and ongoing communication.

We're putting people first :

We are a human-scale bank known for courage, entrepreneurship, and passion for people. Our mission is to positively impact lives. We value partnership, agility, empowerment, and inclusivity. We provide accessible, barrier-free workplaces and recruitment processes.

We welcome all candidates! During your initial conversations, please inform us if you require accommodations.

What can you bring to our team? Join us and live your ambitions!

Why work at National Bank?

Supportive environment for your career growth :

Opportunities include on-the-job learning, co-development, mentoring, and career days with leaders.

Inclusive and diverse culture :

We celebrate and value each person’s unique qualities, visible or invisible. We welcome all candidates! What can you bring to our team?

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