Collection Agent

Sanimax; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

Une entreprise innovante recherche un Agent des comptes clients passionné pour rejoindre son équipe. Dans ce rôle, vous serez responsable de la collecte des comptes clients, en utilisant vos compétences en négociation et en communication pour résoudre les situations en suspens. Vous aurez l'opportunité de travailler dans un environnement dynamique et de contribuer à un avenir plus vert. Avec des horaires flexibles et des possibilités de croissance, cette position offre un équilibre parfait entre vie professionnelle et personnelle. Si vous êtes motivé et axé sur les résultats, cette opportunité est faite pour vous.

Benefits

Horaires de travail de jour, du lundi au vendredi

Option de travail hybride après la période de formation

Régime de retraite collectif et avantages complets

Plan de pension avec contribution de l'employeur

Remboursement de salle de sport et avantages liés à l'activité physique

Opportunités de croissance au sein de l'entreprise

Qualifications

• Bilingue en français et en anglais, avec de solides compétences en négociation.
• Capacité à travailler sous pression et à gérer plusieurs dossiers simultanément.

Responsibilities

• Analyser et suivre le portefeuille assigné pour contacter les clients en retard.
• Préparer des rapports ponctuels ou ad hoc, y compris des rapports de suivi.

Skills

Négociation

Persuasion

Communication

Analyse

Résolution de problèmes

Gestion du temps

Attention aux détails

Job description

Your professional transformation starts here.

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

The Accounts Receivable Agent will be primarily responsible for ensuring the collection of client accounts under their management, in accordance with established policies and procedures. They will leverage their expertise and experience to resolve outstanding situations and issues.

Our Benefits:

• Monday to Friday daytime schedule
• Hybrid remote work option available after the training period
• Group RRSP and comprehensive benefits package
• Pension plan with employer contribution
• Permanent, full-time position, 40 hours per week
• Gym reimbursement and physical activity benefits
• Growth opportunities within the company

Responsibilities:

• Analyze and follow up on the assigned portfolio to contact clients whose payments have not been made on time and perform necessary follow-ups.
• Recommend solutions for the resolution of overdue accounts in situations outside established parameters, including uncollectible debts and/or collections.
• Obtain necessary approvals for applicable debit and credit notes.
• Analyze clients' unapplied payments and any irregularities, taking immediate corrective actions.
• Maintain up-to-date notes on client actions in the accounting system.
• Perform credit and risk analysis for specific cases, if applicable.
• Ensure and maintain close contact with our partners and provide efficient, quality service.
• Prepare and provide timely or ad-hoc reports, including follow-up reports as requested.
• Obtain necessary approvals for write-offs, as applicable.
• Perform other related tasks as required.

Requirements:

• Fluent in both spoken and written French and English
• Strong negotiation and persuasion skills
• Good communication skills
• Ability to work under pressure
• Strong analytical and problem-solving abilities
• Ability to manage multiple files and responsibilities simultaneously
• Adaptability to change
• Tact and diplomacy, conflict resolution skills, with a focus on customer service improvement
• Dynamic, team-oriented, and autonomous
• Motivated and results-driven
• Must demonstrate a high level of attention to detail

Give meaning to your career and help us make a difference: become a transformation champion!

Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer.