Colleague Dining Lead & Cafe Operations

AccorHotel; Toronto; On-site; CAD 61,000 - 73,000; Full time

Benefits offered by this job

Healthy meals on us

Travel discounts at Accor hotels

Skill Up: Custom learning programs

Impact: CSR activities

Level Up: career growth paths

Job summary

Fairmont Royal York in Toronto is seeking a Facility Manager for the Food & Beverage cafeteria to oversee daily operations, uphold service standards, and promote environmental responsibility. You will manage colleagues, plan events, and drive engagement within the team.

Experience in fast-paced restaurant settings, strong communication, and POS familiarity are essential. The role offers a competitive salary and benefits within the Ontario market.

Qualifications

• Minimum 3 years in Assistant Manager role in a fast-paced restaurant.
• Experience with point-of-sale systems.
• Experience in a unionized environment is an asset.
• Excellent communication and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to focus on guest needs, remaining calm and courteous.

Responsibilities

• Ensure colleague meals meet standards for taste, nutrition, freshness, and consistency.
• Collaborate with Culinary leadership on seasonal, balanced menu planning.
• Maintain food safety (EHC), hygiene, and allergen controls.
• Create and develop rotational menu formats and labels for presentation.
• Gather feedback through surveys and engagement.
• Translate insights into action plans.
• Communicate improvements back to colleagues and champion The Hive (colleague communication channel).
• Lead cafeteria team scheduling and coaching.
• Partner with HR and leadership to enhance culture and morale.
• Lead food waste reduction and sustainability initiatives.
• Implement cost-saving strategies through menu engineering and cross-utilization.

Skills

Communication

Leadership

Guest service

Problem solving

Teamwork

Tools

POS systems

Job description

Fairmont Royal York in Toronto is seeking a Facility Manager for the Food & Beverage cafeteria to oversee daily operations, uphold service standards, and promote environmental responsibility. You will manage colleagues, plan events, and drive engagement within the team.

Experience in fast-paced restaurant settings, strong communication, and POS familiarity are essential. The role offers a competitive salary and benefits within the Ontario market.