Co-Op Student - IT Support

City of Mississauga; Mississauga; On-site; CAD 29,000 - 34,000; Full time

Job summary

The City of Mississauga is seeking a Co-Op IT Support student to join the Tech Hub and Service Desk teams. You will assist with front line Help Desk tasks, PC imaging, deployment and asset management across City sites while gaining practical IT administration experience.

Eligibility requires enrollment in a recognized post-secondary IT program and eligibility to complete a Work Term in Canada. The role is on-site at Civic Centre with a 35-hour work week through the Jan–Apr 2027 period.

Qualifications

• Enrolled in a post-secondary Information Technology program.
• Familiar with Windows 10/7, macOS, Office and Outlook.
• Hardware knowledge of PCs, printers and mobile devices.
• Experience with Active Directory, networking and PC maintenance is an asset.
• Strong customer service and ability to travel to City sites.
• Eligible to work in Canada and complete a work term.

Responsibilities

• Provide front line Help Desk support at Tech Hub counter.
• Resolve support calls and update the Help Desk database.
• Triage and dispatch calls to other teams as needed.
• Imaging and deployment of PCs and asset management processes.
• Provide Call Centre support and log requests via phone, voicemail or email.
• Keep stakeholders updated on status via postings and email.

Skills

Windows 10

Windows 7

OS X

Microsoft Office

Outlook

Hardware basics

Customer service

Education

Post-secondary IT program enrollment

Tools

Active Directory

PC deployment

Job description

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Co-Op Student - IT Support

Req ID:28629
Vacancy Type:Temporary
Contract Duration: January - April, 2027
Number of Positions:8
Closing Date:09/30/2026

To be considered for this competition, applicants must be enrolled in a recognized post‑secondary co‑op program and be eligible to complete a Work Term during the specified period. Applicants must be legally eligible to work in Canada. Proof of enrolment in a related program must be uploaded when completing the application.

Job Summary

Working for the City means you are part of something big, something special!! You will be part for a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Duties and Responsibilities

Responsibilities towards TECH HUB/Departmental Support:

• Under the direction of the Supervisor, IT Departmental Support in the Information Technology division, the successful candidate will perform the following functions
• Provide front line Help Desk support at the Tech Hub counter
• Resolve support calls from clients and update data into Help Desk database
• Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams as necessary
• Imaging and Deployment of PC to support PC Replacement
• Participate in PC Life Cycle and IT Asset Management processes
• Perform other duties as required

Responsibilities towards Service Desk:

• Under the general direction of the Supervisor, Information Technology Service Desk, the successful candidate will
• Provide front line Help Desk Call Centre telephone support
• Process voicemail and email requests for support
• Log support calls from clients and enter appropriate data into Help Desk database
• Keep employees and management updated with respect to the current status of the corporate network and enterprise applications and systems through web postings and e‑mail notifications
• Provide general assistance to Information Technology staff including following up on requests for information/action
• Perform other duties as required

Skills and Qualifications

• Must be enrolled in a post‑secondary Information Technology program
• Must be familiar with a wide variety of software including: Microsoft Windows 10, Microsoft Windows 7, Apple OS X, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as Microsoft Outlook
• Hardware knowledge should include personal computers and peripherals such as network printers, scanners, digital cameras, mobile devices such as iPhones
• Hands on experience with Microsoft Active Directory, networking, client/server and web‑based architecturesand PC maintenance/repair is an asset
• Mobile Device Management experience is an asset
• Should have exceptional customer service skills with a commitment to service excellence, quality and client communication
• Must have the ability to attend various City sites Occasional bending and lifting of equipment of up to 40 lbs is required
• The Hardware Support Services team (3 out of the 5 hires) will be required to have access to a vehicle to travel to various City sites

Hourly Rate/Salary: 20.64 - 24.53
Hours of Work: 35
Work Location: Civic Centre
Work Model : This is an on‑site role requiring presence in the office five days per week
Organization Unit:CPS/Desktop Services
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Client Computing & Support Services
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.