Club Operations Leader - Elevate Team & Member Experience

Movati Athletic Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Group benefits

Complimentary membership

Leadership training

Short-term incentive plan

Job summary

Movati Athletic Inc. is seeking an Operations Manager to lead a high-performance team and ensure a white-glove, welcoming club experience. You will oversee operations, coaching, and service to drive member growth and ensure smooth facility performance.

You will partner with the General Manager on annual business planning, review club P&L statements, and set KPI-driven standards to meet budgets and company objectives. This is a key leadership role within Movati’s values-driven culture.

Qualifications

• 3+ years of related experience leading, motivating and coaching high performance teams.

Responsibilities

• Provide managerial oversight and be a point person for support so our team consistently receives feedback.
• Lead leadership in customer service, team management, operations management and sales performance.
• Partner with the General Manager in the annual business planning process and review club P&L statements.
• Define metrics and standards and ensure KPI use to meet budgetary goals and objectives.

Skills

People leadership

Coaching

Operations management

Sales performance

Customer growth

P&L analysis

Job description

Movati Athletic Inc. is seeking an Operations Manager to lead a high-performance team and ensure a white-glove, welcoming club experience. You will oversee operations, coaching, and service to drive member growth and ensure smooth facility performance.

You will partner with the General Manager on annual business planning, review club P&L statements, and set KPI-driven standards to meet budgets and company objectives. This is a key leadership role within Movati’s values-driven culture.