Club Manager: Lead Teams, Elevate Service & Cleanliness

Fit4Less Canada; Edmonton; On-site; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free Fitness membership

Group health care plans

Ongoing training and development

Opportunities for advancement

Job summary

Fit4Less Canada is seeking a Manager to lead a team of club Associates and ensure a clean, friendly, and automated experience for members and staff at our Edmonton location.

The role focuses on managing operations, delivering exceptional customer service, and driving revenue while controlling expenses. A high school diploma and leadership experience are required, with opportunities for growth and benefits offered by the company.

Qualifications

• High School Diploma required.
• Experience leading and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency with computers/technology (e.g., Microsoft Office).
• Remains calm under pressure and can handle stress.
• Dedicated to meeting internal and external customer expectations.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate where people want to do their best.

Responsibilities

• Leads and trains the handling of member concerns and resolves escalated member complaints.
• Ensures consistent friendly customer service.
• Leads cleanliness duties using standards and guidelines.
• Achieves revenue goals and controls expenses to meet budgets.
• Manage direct reports and department/team people requirements for successful execution.

Skills

Lead teams

Sales goals

Verbal communication

Written communication

Customer service

Computers/Technology

Calm under pressure

Customer expectations

Task delegation

Team climate

Education

High School Diploma

Tools

Microsoft Office

Job description

Fit4Less Canada is seeking a Manager to lead a team of club Associates and ensure a clean, friendly, and automated experience for members and staff at our Edmonton location.

The role focuses on managing operations, delivering exceptional customer service, and driving revenue while controlling expenses. A high school diploma and leadership experience are required, with opportunities for growth and benefits offered by the company.