Fit4Less Manager - Edmonton North City

Fit4Less; Edmonton; Hybrid; CAD 43,000 - 70,000; Full time

Benefits offered by this job

Free fitness membership

Group health care plans

Ongoing training and development

Opportunities for advancement

Energetic work environment

Job summary

Fit4Less Edmonton is seeking a Manager to lead a team of club Associates, ensuring a clean, safe and financially healthy club with friendly, automated experiences for Members and Associates.

Ideal candidates have leadership experience, strong communication, and a proven track record of meeting sales goals while delivering excellent customer service in a fast-paced fitness environment.

Qualifications

• High School Diploma required.
• Experience leading and motivating teams.
• Experience exceeding sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service experience.
• Basic proficiency with computers/technology (e.g., MS Office).
• Stays calm under pressure and handles stress.
• Dedicated to meeting internal/external customer needs.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate that motivates others to do their best.

Responsibilities

• Lead club operations and ensure a clean, safe environment.
• Recruit, onboard, coach and develop direct reports.
• Meet revenue goals and manage expenses to budget.
• Address member concerns and resolve escalations.
• Provide exceptional customer service and maintain friendly atmosphere.
• Foster staff engagement and ensure consistent processes and policies.

Skills

Team leadership

Sales targets

Verbal communication

Written communication

Customer service

Technology proficiency

Resilience under pressure

Customer focus

Task delegation

Work climate creation

Education

High School Diploma

Tools

Job description

FIT4LESS MANAGER

Who is a Fit4Less Manager? The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Job Summary

• Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.
• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
• Leads and trains the handling of member concerns and resolves escalated member complaints.
• Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.
• Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
• Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
• Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
• Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Ideal Candidate

• High School Diploma
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customer.
• Provides challenging tasks and assignments.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate in which people want to do their best.

Benefits

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation: It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned. This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Join a team that’s dedicated to providing affordable fitness to all those living in Canada. Work with a team of movers and shakers that promote a healthy and well-balanced lifestyle. Motivate others and surround yourself with people who will push you to be your best every day. A career that will inspire you to bring out your best Develop an impactful and rewarding career at GoodLife by bringing your passion for fitness coupled with your desire to make a difference in people’s lives! A career where you also have growth potential, competitive pay and a flexible work schedule. We are pleased to invite you to join us as we proudly continue toward our purpose to give everyone in Canada the opportunity to live a fit and healthy good life. With over 100 locations, Fit4Less is continuing to grow across Canada and we’re looking for talented and passionate individuals to take us to the next level.