Fit4Less Manager - Markham Cochrane

Fit4Less; Markham; On-site; CAD 43,000 - 70,000; Full time

Job summary

Fit4Less is seeking a Manager to lead a team of club Associates, ensuring a clean, safe and automated environment, and to drive revenue while controlling costs.

The role includes recruiting and developing staff, delivering consistent customer service, resolving member concerns, and meeting budgets through effective action plans.

Qualifications

• High School Diploma required.
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Strong verbal communication skills required.

Responsibilities

• Lead and train club Associates to deliver clean, safe, and automated experiences.
• Ensure revenue goals are met and expenses are controlled to meet budgets.
• Manage and resolve member concerns and escalate when needed.
• Recruit, onboard, coach and develop direct reports ensuring engagement and performance.

Skills

Leadership

Team motivation

Sales goal achievement

Verbal communication

Written communication

Customer service

Computer literacy

Stress management

Goal oriented

People management

Task delegation

Education

High School Diploma

Job description

FIT4LESS MANAGER

Who is a Fit4Less Manager? The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Job Summary

Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand. Offers and ensures consistent friendly customer service. Completes and leads cleanliness duties using standards, policies, processes and guidelines. Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment. Leads and trains the handling of member concerns and resolves escalated member complaints. Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation. Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement. Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget. Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience. Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes. Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Our Ideal Fit4Less Candidate

• High School Diploma
• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customer.
• Provides challenging tasks and assignments.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate in which people want to do their best.

Working with Fit4Less Gives You

• Ongoing training and development to ensure a long and successful career path
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere to come to every day!

Compensation

It is expected that the selected candidate will start at a base salary of $42,500. This position is eligible for bonuses in addition to the base salary. The expected annual range of total compensation is $42,500 - $70,000 determined by performance, time in the position and variable compensation earned.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.