Cloud Support Analyst II

Zafin and Fasken Martineau DuMoulin LLP; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a dynamic team as a Cloud Support Analyst II at Zafin, where you will troubleshoot complex cloud systems and drive system improvements. In this hybrid role, use your technical expertise to support enhanced efficiency for leading banking platforms, while enjoying competitive compensation and a culture that values diversity and professional growth.

Benefits

Competitive salaries

Annual bonuses

Generous paid time off

Volunteering days

Wellness benefits

Professional growth opportunities

Qualifications

• Experience supporting enterprise, preferably cloud-based systems (e.g., Azure, AWS, GCP).
• Strong SQL skills for investigation and issue resolution.
• Knowledge of programming languages.

Responsibilities

• Collaborate with users to resolve system and data issues.
• Identify and implement improvements for financial systems.
• Manage assigned engagements and work in a fast-paced environment.

Skills

SQL

Java

Process Automation

Education

Post-secondary education in information management, computer science, or related fields

Job description

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI architecture, Zafin’s platform unifies data across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that foster expansion and loyalty.

Zafin empowers banks to achieve sustainable growth, strengthen their market position, and shape the future of banking centered around customer value.

What is the Opportunity?

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The role also involves identifying and implementing improvements to financial systems to streamline processes. The analyst will work closely with vendor partners on implementations, enhancements, and troubleshooting.

Mode of work :

Hybrid

What will you do?

• Support process methodologies
• Understand business concepts and issues
• Collaborate within teams and cross-functional environments
• Manage assigned engagements
• Establish credibility and demonstrate expertise professionally
• Work in an office setting
• Adapt to a fast-paced environment with tight deadlines
• Support offshore hours / multiple time zones

What do you need to succeed?

• Post-secondary education in information management, computer science, or related fields
• Experience supporting enterprise, preferably cloud-based, systems in Azure, AWS, GCP, etc.
• Strong SQL skills for investigation and issue resolution
• Knowledge of Java or other programming languages
• Experience automating repeatable processes

What’s in it for you

Join our team and be part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonuses, generous paid time off, volunteering days, wellness benefits, and professional growth opportunities. Learn more at zafin.com/careers.

Zafin welcomes applications from people with disabilities. Accommodations are available upon request during recruitment.

We are committed to your privacy. Details about data handling are in our privacy policy. By applying, you agree to our data practices.

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