Cloud Support Analyst II

Zafin; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company in the banking sector as a Cloud Support Analyst II. You will work closely with teams to troubleshoot issues and enhance systems. This hybrid role offers a dynamic environment focused on customer value and sustainable growth.

Benefits

Competitive salaries

Annual bonus potential

Generous paid time off

Paid volunteering days

Wellness benefits

Professional growth opportunities

Qualifications

• Experience supporting enterprise systems, preferably cloud-based.
• Strong SQL skills for issue resolution and fixes.

Responsibilities

• Collaborate with end users to troubleshoot and resolve issues.
• Implement improvements to financial systems.

Skills

Collaboration

Problem Solving

SQL

Java

Education

Post-secondary education in information management

Post-secondary education in computer science

Tools

Azure

AWS

GCP

Zendesk

ServiceNow

Jira

Job description

The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.

Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.

What is the Opportunity?

Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst II will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.

Mode of work: Hybrid

What will you do?

• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
• Ability to work in office setting
• Fast paced environment with tight deadlines
• Support offshore hours / multiple time zones

What do you need to succeed?

• Post-secondary education in information management, computer science, or related field of study
• Experience supporting enterprise systems, preferably cloud-based systems in Azure, AWS, GCP, etc.
• Experience in databases and strong SQL skills for issue resolution and fixes
• Knowledge in Java or other programming languages
• Experience in automation of repeatable processes

What’s in it for you?

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin as described in the candidate privacy notice.

Create a Job Alert

Interested in building your career at Zafin? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Website

LinkedIn Profile

Are you fully entitled to work in Canada? *

Do you have experience in application support, cloud infrastructure management, or software development? If so, how many years? *

Are you familiar with ticketing systems like Zendesk, ServiceNow, or Jira? *