Cloud & Infrastructure Specialist

TELUS; Golden Horseshoe; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Flexible work options

Generous pension

Career growth & learning opportunities

Minimum 3 weeks vacation

Job summary

TELUS Health in Canada is seeking a Cloud & Infrastructure Specialist to support and maintain on‑premise and cloud‑hosted server infrastructure. The role emphasizes reliability, security, and scalable operations for millions of plan members across North America.

You will manage incident response, patching, OS upgrades, disaster recovery, and production deployments while communicating clearly with administrators, clients, and internal users.

Qualifications

• Must have: Diploma in Computer Science or equivalent education/hands‑on experience.
• 3–5 years of infrastructure engineering experience.
• Strong proficiency with Windows and Linux operating systems.

Responsibilities

• Infrastructure Management & Operations: build, maintain and optimize cloud and server infrastructure.
• Client & Team Support: respond to requests with technical guidance and solutions; manage ticket queue.
• Documentation & Knowledge Management: create clear technical documentation; maintain CMDB.

Skills

Windows

Linux

PowerShell

Scripting

Education

Diploma in Computer Science

Tools

CMDB

ServiceNow

Google Cloud

Microsoft Azure

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Cloud & Infrastructure Specialist supporting and maintaining on‑premise and cloud hosted application server infrastructure.

Join our team and what we'll accomplish together TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for nearly nine million members across Canada and the United States. For nearly 30 years, our Ariel administration platform has been a trusted partner to corporations, government organizations, and multi‑employer plans—helping them deliver the benefits and retirement security their employees deserve. Our Cloud and Infrastructure team is the backbone of this mission. You'll join a department that's focused on seamless client experiences, fast problem resolution, and keeping the systems running that matter to millions of people. We don't just manage infrastructure—we enable our clients to focus on what they do best, knowing their systems are in expert hands.

Key responsibilities

• Infrastructure Management & Operations
  • Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members
  • React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments
  • Perform server patching and OS upgrades, ensuring systems stay secure and up-to-date
  • Participate in disaster recovery planning and execution—keeping business continuity top‑of‑mind
  • Support software deployment activities and help teams get new solutions into production safely
• Client & Team Support
  • Respond to requests from administration teams, clients, and internal users with technical guidance and solutions
  • Manage your ticket queue strategically, balancing urgent needs with quality work
  • Explain complex technical concepts in ways non‑technical stakeholders can understand—a real leadership skill
• Documentation & Knowledge Management
  • Create clear technical documentation that helps others understand our infrastructure and procedures
  • Maintain our configuration management database (CMDB) as the single source of truth for our systems

What you bring

• Must‑haves: Diploma in Computer Science or equivalent education/hands‑on experience
• 3–5 years of experience in infrastructure engineering, including ticketing systems
• Strong proficiency with Windows and Linux operating systems
• Solid skills in PowerShell and scripting languages
• Proficiency with Microsoft Office suite
• Excellent written and verbal communication skills
• Strong server infrastructure management fundamentals
• A genuine customer service orientation—you want to help people and teams succeed
• Ability to think analytically, solve problems creatively, and manage multiple priorities
• Self‑motivated and collaborative—you work well independently and as part of a team
• Quick learner who's excited about tackling new challenges

Nice‑to‑have

• Familiarity with deployment automation technologies
• Experience with Google Cloud or Microsoft Azure platforms
• Experience with ServiceNow ticketing systems

Salary and benefits

• Salary Range: $75,000 - $100,000
• Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy.

We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s an opportunity to build genuine, long‑term relationships along the way.

Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

You will be leveraging our world‑leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care – Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters – Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.