CLK 12R - Customer Service Representative

British Columbia Public Service Careers; Hazelton; On-site; CAD 58,000 - 65,000; Full time

Job summary

The BC Public Service, Citizens' Services, seeks a Customer Service Representative to help people access government services in person, by phone, and online. The role emphasizes respectful, responsive support and clear information while following government guidelines.

Locations include Hazelton, Smithers, Houston and other BC sites; a CRC is required. Grade 12 and experience with diverse clients are preferred, with a focus on service excellence in a fast-paced environment.

Qualifications

• Grade 12 graduation or equivalent required.
• Experience delivering inclusive customer service in high-volume settings.
• Experience using digital applications/databases to search for and record information.

Responsibilities

• Assist clients in-person, by phone, and via digital channels with government services.
• Process applications and payments while following government guidelines.
• Deliver respectful, responsive support and clear information to diverse clients.

Skills

Inclusive customer service

High-volume environment experience

Communication skills

Empathy and attention to detail

Multichannel support (in person, phone

Education

Grade 12 graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

CLK 12R - Customer Service Representative - (125174)

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Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Hazelton, BC V0J 1Y1 CA

Houston, BC V0J 1Z2 CA

Multiple Locations, BC CA (Primary)

Smithers, BC V0J 2N0 CA

Salary Range

$57,699.62 - $65,135.07 annually, plus $47.18 bi-weekly isolation allowance for Hazelton, $43.55 bi-weekly isolation allowance for Houston, $39.92 bi-weekly isolation allowance for Smithers

Close Date

8/27/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

In Person Services

Job Summary

The Team

Join a service-focused team dedicated to making it easier for people and businesses across B.C. to access the government services they need. Service BC values kindness, collaboration, innovation, and diverse perspectives, creating an inclusive workplace where employees are supported to contribute, grow, and deliver “Service with Heart” to communities across the province.

The Role

As a Service BC Customer Service Representative, you’ll help people access government services through in-person, phone, and digital channels, providing respectful, responsive, and accessible support. You’ll work with people from diverse backgrounds and needs, using empathy, sound judgment, and attention to detail to provide clear information, process applications and payments, and find appropriate solutions while following government guidelines.

Qualifications: Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with 1 or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de‑escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

For questions regarding this position, please contact [e-mail].

About this Position:

1 Position is currently available in Smithers.

An eligibility list may be established to fill both current and/or future permanent vacancies in Smithers, Houston and Hazleton.

This position has full time on‑site requirements.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non‑status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.