CLK 15R - Senior Customer Service Representative

British Columbia Public Service Careers; Stewart; On-site; CAD 63,000 - 71,000; Full time

Benefits offered by this job

Isolation allowance

Job summary

BC Public Service in Stewart provides accessible in-person, phone, and digital services to diverse communities across BC. You will listen carefully to understand needs, provide clear, helpful support, and handle administrative tasks such as reviewing applications and processing payments.

The Senior Customer Service Representative role emphasizes empathy, cultural awareness, and professionalism, with on-site work and CRC requirements in a dynamic public service environment.

Qualifications

• Grade 12 graduation or equivalent.
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced environment via in-person, virtual and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using MS Word, Outlook and Excel.

Responsibilities

• Provide respectful, inclusive, and accessible service to a diverse range of people across in-person, phone, and digital channels.
• Review applications and process payments as part of administrative tasks.
• Demonstrate empathy, cultural awareness and professionalism to ensure clients feel supported.

Job description

CLK 15R - Senior Customer Service Representative - (125190)

Share this job as a link in your status update to LinkedIn.

Posting Title

CLK 15R - Senior Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Salary Range

$62,609.62 - $70,814.71 annually, plus $76.21 bi-weekly isolation allowance

Close Date

8/28/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

In Person Services

Job Summary

The Team

You will be part of a province-wide team focused on making government services accessible and inclusive for all British Columbians. The team values kindness, respect, and “Service with Heart,” working together to meet the diverse needs of the communities they serve.

The Role

The Service BC Customer Service Representative plays an important role in providing respectful, inclusive, and accessible service to a diverse range of people across in-person, phone, and digital channels. In this role, you listen carefully to understand each person’s needs and provide clear, helpful support, while completing administrative tasks like reviewing applications and processing payments. The position values empathy, cultural awareness, and professionalism to ensure everyone feels supported and able to access government services.

Qualifications: Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

For questions regarding this position, please [e-mail].

About this Position:

This position has full time on-site requirements. An eligibility list may be established to fill both current and/or future permanent vacancies. Stewart is a beautiful glacier town with wildlife excursions where you can spot Alaska brown bears and black bears that live around the glacier streams. Other activities include fishing on the Portland Canal, as well as snowmobiling and heli-skiing in the winter. A Criminal Record Check (CRC) will be required. Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating adiverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.