Clinical Systems Specialist

PRA Health Sciences; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join a leading clinical research organization as a CTMS Business Specialist. This role focuses on supporting clinical trial management systems, troubleshooting issues, and ensuring high-quality data integration. Collaborate with teams to enhance operational strategies and manage system configurations. Ideal for candidates with a strong background in clinical development and data analysis.

Benefits

Comprehensive reward package

Employee benefits

Employee development programs

Qualifications

• 3-5 years of professional experience in clinical development.
• Understanding of Clinical Trial Management process.

Responsibilities

• Support systems and processes for Clinical Trials Management.
• Troubleshoot integration errors between CTMS and other applications.
• Lead analysis of large data sets and UAT activities.

Skills

Problem-solving

Communication

Education

Bachelor’s degree

Advanced degree

Tools

MS Office Suite

Oracle SQL

Job description

Overview

As a CTMS Business Specialist, you will join the world’s largest & most comprehensive clinical research organization, powered by healthcare intelligence.

Responsibilities

The Systems Analyst supports systems and processes for the Clinical Trials Management Solutions team, primarily focusing on study build activities in the Clinical Trial Management System (CTMS), troubleshooting issues, ensuring high-quality data, and facilitating smooth integration between CTMS and other systems. Additionally, the role involves participating in or leading operational strategy projects related to CTMS.

The role requires close collaboration with team members to assess system impact and develop mitigation strategies where necessary. A clear understanding of clinical trial needs and stakeholder requirements is essential.

Deliverables

• Adhere to sponsor SOPs, WIs, policies, and local regulatory requirements.
• Collaborate with Study Teams during study build to create and maintain system support for:
• Study, Country, Site, Contacts, and Institution records.
• Create and configure templates such as Health Authority, IRB/IEC, Financial Disclosure, Subject Visit, and Visit/Trip Report.
• Update system dropdown values.
• Create and update assignments, configurations, properties, attributes, triggers, and parameters.
• Manage user administration.
• Import/export templates.
• Add Payees and study triggers.
• Manage Visit Schedules and Subject deviations/central findings.
• Address other general study build activities.
• Troubleshoot integration errors between CTMS and other applications.
• Lead analysis of large data sets and UAT activities.
• Provide business support for CTMS and other applications.
• Create/generate reports and run SQL queries.
• Manage support tickets and maintain related documentation.

Qualifications

Education and Experience Guidelines:

• Bachelor’s degree or equivalent; advanced degree preferred.
• 3-5 years of professional experience.
• Knowledge of clinical development processes, global operations, and strategic planning.
• Experience with Medidata CTMS and/or Siebel CTMS or other systems preferred.
• Understanding of the Clinical Trial Management process.
• Proficiency in MS Office Suite, especially Visio and advanced Excel skills.
• Problem-solving and good communication skills.
• Oracle SQL experience.

Why ICON?

We offer a comprehensive reward package, including base pay, variable pay, recognition programs, and employee benefits. We are committed to employee development and fostering an inclusive, discrimination-free workplace. We encourage applications from all qualified candidates, regardless of whether they meet every requirement.