Clinical Secretary, Check Out- Full Time

Mt Ascutney Hospital and Health Center; Windsor; On-site; CAD 40,000 - 55,000; Full time

Job summary

A healthcare facility in Windsor is seeking a Clinical Secretary to support the outpatient rehab department. This full-time role involves greeting patients, scheduling appointments, and ensuring proper follow-up for multiple specialties. The ideal candidate will have at least one year of experience in a provider's office and possess excellent customer service skills. Responsibilities include managing patient interactions, coordinating appointments, and maintaining a clean waiting area to provide the highest quality of care and service to patients and their families.

Qualifications

• 1 year experience in a provider office.
• Ability to prioritize multiple tasks and manage time effectively.
• Strong communication skills with providers and patients.

Responsibilities

• Respond to patient calls and provide assistance based on their needs.
• Schedule patient appointments efficiently and promptly.
• Review daily schedule for accuracy and follow up with patients.

Skills

Excellent customer service

Time management

Attention to detail

Effective interaction with patients

Education

High school graduate or equivalent

Job description

Clinical Secretary, Check Out- Full Time

Full-time

Day shift

Mon-Fri 7:30am-4:00pm

POSITION SUMMARY

This role supports the outpatient rehab department by assisting our patients through the check-out process for multiple sub-specialties. Key responsibilities include warmly greeting patients, scheduling appointments in person, coordinating multiple appointments across different modalities, and building documentation to ensure timely follow-up for patients. Ability to provide personalized, compassionate care to our patients, guests, and caregivers is necessary in this position.

RESPONSIBILITIES

• Respond to patient calls and provide assistance based on their needs.
• Schedule patient appointments efficiently and promptly, both over the phone and in person.
• Review daily schedule for accuracy in scheduling, referrals and authorizations. Confirms wait list, no-shows, and cancellations. Ensure schedules are fully booked while patients’ needs and treatment goals are being met.
• Assist patients, guests, and visitors arriving to the department by addressing their questions or concerns and directing them as needed.
• Reviews all provider schedules at the end of day to identify and contact those patients who require follow up.
• Monitor the waiting area for patients in distress and request assistance when necessary. Reports all concerns and complaints to supervisor/manager.
• Ensure waiting area is clean, organized and updated.
• Tasks and responsibilities are completed following DH policies and procedures.
• Performs other duties as required or assigned by supervisor.

QUALIFICATIONS

• High school graduate or equivalent with 1 year experience in provider office.
• Ability to effectively interact with providers, staff, patients and caregivers.
• Able to prioritize multiple tasks, and manage time effectively.
• Excellent customer service, time management skills, and attention to detail is essential.