Clinical Program Assistant, Palliative Care

Mount Sinai Hospital (Toronto), Sinai Health; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Sinai Health is seeking a Clinical Program Assistant, Palliative Care in Toronto to support the Temmy Latner Centre for Palliative Care. You will handle referrals, front desk duties, billing support, and medical records processing in a fast-paced environment.

Ideal candidates have a Medical Secretary or Medical Office Assistant diploma and at least two years of related clinical secretarial experience, with strong MS Office and EMR skills, able to meet deadlines and work well in a team.

Qualifications

• Successful completion of a Medical Secretary or Medical Office Assistant Diploma from an accredited educational institution
• 2 years of recent medical secretarial experience working in a clinic/health care environment
• Previous experience maintaining electronic health records
• Previous experience preparing and submitting physician billings
• Applicants with proven equivalent recent and related training and experience may be considered

Responsibilities

• Manage palliative care referrals
• Initiate patient referrals to out-patient clinics or other palliative care programs
• Respond to patient information requests by the Latner Centre physicians
• Provide front reception duties including greeting visitors, answering and responding to telephone requests or forwarding calls as appropriate
• Manage incoming and outgoing patient information, including scanning and uploading into electronic medical records
• Book patient procedures at the request of physicians
• Provide administrative support to the physicians, as required, including the review, formatting and uploading dictated notes
• Prepare and submit patient insurance letters/documentation, at the physicians’ request
• Monitor and submit billings to OHIP on behalf of Temmy Latner Centre physicians
• Keep records of, and send out death notices to appropriate health professionals
• Receive and report shadow billing and after-fours billings
• Provide Finance Coordinator with reconciled report for payment to physicians monthly
• Prepare the quarterly call schedule for the home-based and hospital-based programs, in collaboration with the Home-Care Lead Physician
• Reconcile billings against Remittance Advice and report any discrepancies
• Perform other duties consistent with the job classification as required

Skills

Excellent communication

Interpersonal skills

Administrative support

Time management

Deadlines oriented

Team player

Phone handling

Education

Medical Secretary Diploma

Medical Office Assistant Diploma

Tools

EMR systems

MS Office

Job description

Sinai Health is looking for a Clinical Program Assistant, Palliative Care to support our Temmy Latner Centre for Palliative Care. Each Clinical Program Assistant (CPA) on our team is assigned a set of primary responsibilities but is expected to prove full coverage for other CPA responsibility areas as required.

About This Team

The Temmy Latner Centre for Palliative Care offers medical care and support to patients and their caregivers in their own home. We care for patients of all ages with serious, life-limiting illness who cannot easily travel to appointments or who have no clinic-based palliative care available to them. We also provide care in the hospital through our In-Hospital Care Program.

In This Role You Will

• Manage palliative care referrals
• Initiate patient referrals to out-patient clinics or other palliative care programs
• Respond to patient information requests by the Latner Centre physicians
• Provide front reception duties including greeting visitors, answering and responding to telephone requests or forwarding calls as appropriate
• Manage incoming and outgoing patient information, including scanning and uploading into electronic medical records
• Book patient procedures at the request of physicians
• Provide administrative support to the physicians, as required, including the review, formatting and uploading dictated notes
• Prepare and submit patient insurance letters/documentation, at the physicians’ request
• Monitor and submit billings to OHIP on behalf of Temmy Latner Centre physicians
• Keep records of, and send out death notices to appropriate health professionals
• Receive and report shadow billing and after-fours billings
• Provide Finance Coordinator with reconciled report for payment to physicians monthly
• Prepare the quarterly call schedule for the home-based and hospital-based programs, in collaboration with the Home-Care Lead Physician
• Reconcile billings against Remittance Advice and report any discrepancies
• Perform other duties consistent with the job classification as required

Job Requirements

Mandatory

• Successful completion of a Medical Secretary or Medical Office Assistant Diploma from an accredited educational institution
• 2 years of recent medical secretarial experience working in a clinic/health care environment
• Previous experience maintaining electronic health records
• Previous experience preparing and submitting physician billings
• Applicants with proven equivalent recent and related training and experience may be considered

Skills and Knowledge

• Excellent telephone and interpersonal skills
• Demonstrated quality patient service
• Strong understanding of medical billing practices
• Advanced technical skills and proficiency using electronic medical records and MS Office (Word, Excel, PowerPoint, Outlook)
• Demonstrated effectiveness to work under pressure and routinely meet deadlines
• Self-directed with an ability to make decisions and to exercise good judgment
• Confident organizational and time management skills with flexibility to adjust to priorities
• Demonstrated professionalism; ability to work with a variety of individuals in a co-operative manner both independently and as part of a team
• Ability to work accurately and effectively in a fast-paced environment
• Demonstrated satisfactory work performance and attendance history

Job Type

Full Time

Hours

37.5 hours per week. Due to the nature of this position additional/varied hours may be required.

Vacancy Type

Replacement Vacancy

Union

Non-Union