Care Coordinator - 1 year temporary - Afternoons

Lifemark Health Group; Richmond; On-site; CAD 42,000 - 54,000; Full time

Job summary

Lifemark Health Group in Richmond, BC, is seeking a Care Coordinator to support clinic operations and ensure smooth patient flow. You will manage patient intake, data entry, billing, and communications with patients and external partners, delivering friendly, professional service.

This is a full-time, 18-month temporary role with hours 12 pm–8 pm, Monday to Friday, offering opportunities to contribute to coordinated care in a collaborative team.

Qualifications

• Proven customer service and telephone etiquette.
• Strong organizational and multi-tasking abilities.
• Clear communication and data-entry skills.

Responsibilities

• Answering calls and greeting patients with excellent service.
• Coordinate detailed intake of patient information on visits and throughout treatment.
• Assist patients with completing paperwork to ensure accuracy.
• Coordinate scheduling and maintain patient medical records.
• Collect payment at time of service.
• Track funding coverage for approvals.
• Complete data entry and billing.
• Coordinate courier packages and manage emails, mail, and faxes.
• Provide administrative support to Care Coordinator Manager and Clinic Director.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication

Data entry

Multi-tasking

Physiotherapy clinic experience

Education

High School Diploma

Tools

MS Office

Electronic Medical Records

Job description

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This is an 18 month temporary full time opportunity

Hours of work: 12 pm - 8 pm Monday to Friday

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.