Clinical Operations Assistant

Flowrence; Quebec; On-site; CAD 38,000 - 52,000; Full time

Job summary

Flowrence in Quebec is seeking a compassionate, bilingual healthcare support professional to manage patient interactions and scheduling. This role involves data entry into cloud platforms and EMR systems, responding to inquiries, and preparing quotes for blood testing. You will communicate with clients across multiple channels and collaborate with the team during clinic hours.

Flexible shifts from 8 a.m. to 9 p.m.

Qualifications

• Fluent in French and English, oral and written.
• Strong technical skills in the use of cloud-based platforms (with regards to data entry).
• Excellent organizational skills with the ability to multi-task in a fast-paced environment.
• Positive attitude and ability to work well with others.
• Thorough and detail oriented.
• Experience with electronic medical records (EMR) technology (an asset).
• Experience in customer service in a medical environment (private sector an asset).

Responsibilities

• Handling emails, phone calls.
• Data entry into our various cloud-based platforms: appointment scheduling system and electronic medical record system.
• Responding to client inquiries.
• Preparing quotes for blood testing and communicating with clients regarding quotes.
• Present online (on Teams/Slack) to meet various team and client needs during clinic hours.

Job description

Part-time / Full-time; Various shifts available / week or weekend / from 8 a.m. to 9 p.m.

In honour of Florence Nightingale

Florence Nightingale (1820–1910), known as "the lady with the lamp," was a British nurse, social reformer and statistician, best known as the founder of modern nursing — her courage, boldness and professionalism inspired us to name our organization after her.

Why work with Flowrence?

• Join a dynamic and innovative team!
• Work that makes a difference in people's lives every day
• Work-life balance

What makes you a good candidate?

• Solid foundation in customer care
• Deep understanding of the unique dynamics within healthcare
• A proven track record in managing patient interactions, appointment scheduling, and handling inquiries with empathy and efficiency
• Attention to detail, strong organizational skills, and commitment to delivering exceptional service

What's in it for you?

• You will play a crucial role in shaping the patient experience, fostering a positive and supportive environment
• You'll be part of a collaborative and innovative team dedicated to enhancing patient satisfaction
• Ample room for career development

Responsibilities

• Handling emails, phone calls
• Data entry into our various cloud-based platforms: appointment scheduling system and electronic medical record system
• Responding to client inquiries
• Preparing quotes for blood testing and communicating with clients regarding quotes
• Present online (on Teams/Slack) to meet various team and client needs during clinic hours

Qualifications:

• Our patients are clients - as our services are private, patients choose us because our services stand out, so you will help us stand out by:
• Fluency in French and English, oral and written
• Strong technical skills in the use of cloud-based platforms (with regards to data entry)
• Excellent organizational skills with the ability to multi-task in a fast-paced environment
• Ensure the delivery of quality and quantity of service
• Positive attitude and ability to work well with others
• Thorough and detail oriented
• Experience with electronic medical records (EMR) technology (an asset)
• Experience in customer service in a medical environment (private sector an asset)