Clinical Manager - Outpatient Dialysis

SJH St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 91,000 - 106,000; Full time

Job summary

St. Joseph's Health System in Hamilton seeks a Dialysis Centre Supervisor to oversee the Charlton Campus outpatient unit, coordinating staff, quality performance, and accreditation compliance.

You will liaise with clinical departments, implement process improvements, and ensure efficient, confidential operations aligned with SJHH standards. The role requires an undergraduate degree (master’s preferred), Ontario registration, and 1–3 years in nephrology/dialysis management, with strong leadership

Qualifications

• Undergraduate degree required.
• Master’s degree preferred.
• Registration as a regulated health professional in Ontario.
• CNA-CNeph certification preferred.
• CANNT membership preferred.
• 1–3 years’ clinical and management experience preferably in Nephrology Transplant and/or Dialysis.
• Demonstrated knowledge of relevant area of clinical practice.
• Strong critical thinking, problem solving and development of innovative solutions.
• Excellent organizational and interpersonal skills.

Responsibilities

• Engage staff in opportunities for professional development.
• Leadership and membership on professional committees.
• Facilitating and providing support to all staff.
• Mentor and role model to team members.
• Lead in an environment of shared governance and diversity.
• Identify educational needs and develop orientation programs.
• Supervise, assign and lead staff and volunteers.
• Lead problem solving while following policies and procedures.
• Manage staff relations and perform regular performance appraisals.
• Develop and manage strategic priorities and quality improvement initiatives.

Skills

Leadership

Staff scheduling

Quality improvement

Interpersonal skills

Budgeting

Team building

Education

Undergraduate degree

Master’s degree preferred

Registration Ontario

CNA-CNeph certification preferred

CANNT membership preferred

Job description

Position Details

Position Details Job Number: JR02075 Department: Dialysis Centre Charlton Campus Nurses Job Type: Regular, Full time Work Environment: In-Person Contract Duration: (If applicable) 0 months Number of Positions: 1 Hourly Rate (Min / Max): $66.3304 - $76.8955 Schedule Work Days: Monday to Friday Time of Day: Days, On Call Shift: Hours - 7.5 Shift Start: (If applicable) Reason for Posting: Posting is for a role with an existing vacancy Application Dates Opening Date: 2026-09-22 Closing Date: 2026-09-29

Job Description

Position Summary: This position supervises and coordinates the operations and quality performance of the Charlton Campus outpatient Dialysis Unit. Responsible for the scheduling and utilization of all staff in the program. Serves as the liaison with other departments/hospitals clinical staff & outside agencies. Develops and implements process and quality improvements aimed at supporting safe and effective quality care. The incumbent ensures that all operational functions are handled with efficiency, professionalism and confidentiality. The incumbent also oversees and supports accreditation requirements of the program and reporting of program data.

Qualifications

• Undergraduate degree required
• Master’s degree preferred
• Registration as a regulated health professional in Ontario
• CNA -CNeph certification preferred
• Professional membership with CANNT preferred
• 1 to 3 years’ recent and successful clinical and management experience preferably in Nephrology Transplant and / or Dialysis
• Demonstrated knowledge of relevant area of clinical practice
• Demonstrated evidence of effective critical thinking, problem solving and development of innovative solutions
• Excellent organizational and interpersonal skills
• Demonstrated ability to facilitate the successful achievement of outcomes
• Excellent team building skills
• Experience managing fiscal resources within the allocated budget
• Advanced knowledge of nursing and management principals
• Experience working within a unionized environment preferred

Responsibilities

• Engage staff in opportunities for professional development
• Leadership and membership on professional committees
• Facilitating and providing support to all staff
• Acts as a mentor and role model to team members
• Provides leadership in an environment where shared governance, empowerment and respect for diversity can grow
• Identify and assist in team and individual educational needs
• Develops and implements appropriate orientation programs for new staff in collaboration with educator
• Assigns, supervises and leads appropriate activities of all staff and volunteers
• Leads staff in problem solving and decision-making by ensuring administrative policies and procedures are followed
• Hires, promotes, disciplines and terminates staff as required
• Manages employee relations issues
• Promotes teamwork environment where staff can interact productively and efficiently
• Develops implements and communicates performance measures conducts regular performance appraisals of direct reports provides ongoing coaching and feedback
• Develops. implements and manages short and long-term strategic priorities
• Manages the development, implementation, evaluation and maintenance of quality improvement initiatives in alignment with established SJHH standards, Accreditation Canada, Trillium Gift of Life Network (TGLN), and The Ontario Renal Network (ORN)
• Develops program policies and procedures to align with Ontario Renal Network initiatives and program priorities
• Responsible for the day-to-day operational and organizational effectiveness of the outpatient dialysis programs
• Engages in review of all complaints/compliments for assigned areas including investigation and resolution
• Directs and solicits relevant input into modality education and home dialysis processes to ensure excellence in client/family care/service delivery
• Performs monthly review of financial reports to identify variances and create action plans to address variances
• Explores and identifies opportunities for efficiencies and create and business plans accordingly
• Engages staff in financial review and responsibilities processes and fosters an environment that is solution oriented
• Maintains own competency for personal and professional development

About St. Joseph's Health System

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values. We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([e-mail]). At St. Joe’s Hamilton, we believe in nurturing new talent, providing an inclusive and supportive work environment with meaningful growth opportunities, and exciting benefits and rewards. Whether you're passionate about providing compassionate care or eager to gain new skills, there’s a place here for you to grow, learn, and succeed! Dignity. Respect. Service. Justice. Responsibility. Enquiry.