Clinical Leader

Bayshore HealthCare; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Bayshore HealthCare seeks a Clinical Leader in community health to oversee home care services. This role involves direct client interaction, managing a healthcare team, and supporting operations in a collaborative home care environment. Candidates must have significant experience in healthcare and possess a valid professional license.

Qualifications

• Five years of experience in progressively responsible positions.
• Experience working with adult and geriatric clients.
• Knowledge of community resources.

Responsibilities

• Provide direct client care and manage a team of healthcare professionals.
• Ensure client and family-centered care planning.
• Conduct community outreach and support branch operations in absence of senior management.

Skills

Critical thinking

Problem Solving

Communication

Teamwork

Emotional resilience

Education

Graduated from an accredited healthcare program

Valid professional license

Job description

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Position Summary :

A hands-on community health position where collaboration with the formal and informal care networks supports a client and family-centered home care model in your local neighborhood. The Regulated Health Professional team lead builds a collaborative team based on the principles of trust, autonomy, creativity, and simplicity. The personalized approach to home care is curated for people who wish to age in place their way. The Clinical Leader builds relationships in the community, provides direct care, within their scope of practice, in client homes, and supervises their team. The clinical leader will support their client with alternative solutions in the event of staff absence when no replacement is available.

Key Duties & Responsibilities

• Community Connections 15%
• Client care, including home visits (plan of care, direct care as required, teaching, coaching, supervising) 65%
• Administrative tasks and travel between clients or within the community 20%

Knowledge, Skills and Technical Abilities

• Comfortable working with various scheduling platforms and mobile apps
• Confident
• Knowledge of the local healthcare system
• Knowledge of existing community resources
• Knowledge related to the management of clients with dementia
• Various community health skills
• Teaching and learning
• Resourceful with flexible communication skills and styles
• Patient with emotional resilience
• Creative thinker
• Team player

Problem Solving :

This role requires critical thinking and problem-solving related to at-home care. Typical Problems Solved :

• Ensuring appropriate fit between members of the team and your client.
• Ensuring shift coverage for sick calls.
• Managing expectations with family members and clients and ensuring a client and family-centered approach to care planning.
• Adapting care to changing client needs including occasionally working with the interdisciplinary team for management of acute illness, falls, and other immediate challenges.

Decision Making :

Typical Decisions Made :

• Financial decisions concerning bill rates using a decision tree and rate card structure
• Hiring decisions for Personal Support Workers, companions, and other Regulated Health Professional team members
• Decisions around the ability to create and implement a client and family-centered care plan
• Service decisions based on clear and concise program criteria
• Escalation to physician or other members of the care team based on client condition and judgment

Management Responsibilities :

Management responsibility for the field staff team members with Director of Growth and Development support.

Communication :

Internal : Director of Growth and Operations, Client Experience Coordinators, Lifestyle Advisors, Human Resources and NHT Mentor. Other Team members Regional Directors, NSC Support Services. External : Medical services in the community, such as physicians, nurses, social workers, other HCP’s, discharge planning Regulated Health Professionals, pharmacists, and medical supply companies, LTC community members, clinics, and family health teams and other relevant local community connections.

Sensory Requirements :

Ability to communicate via email, text (vision / looking) Ability to communicate by phone, videoconference, in person meetings (auditory / listening)

Travel to various locations, (inclement weather) to conduct community outreach and home care, the potential for verbal harassment. Exposure to heat or cold during travel. Requires the ability to adapt to various work settings in client homes and in the community. Work may include after hours on call and or visits and may take place outside of usual business hours.

Support Branch Operations :

• Manage branch operations in the absence of senior management when needed.
• Ensure 24 / 7 clinician access and serve as on-call nurse / clinician as needed.
• Use electronic health records to improve clinical outcomes and practice standards.
• Additional Tasks : Complete other tasks as requested.

Disclaimer :

The above information on this job description and job specifications has been designed to indicate the general nature and level of work performed by an employee within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Education & Training :

• Graduated from an accredited healthcare program.
• Valid professional license and current registration with the provincial regulating body
• Valid driver's license, and a clear driving abstract and access a reliable personal vehicle
• Bilingual and asset.

Experience :

• At least five years of experience with progressive responsibilities.
• Experience working with adult and geriatric clients and their families.
• Experience working with children an asset.
• Experience with community connections and relationship management.

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.