Clinical Dispatch Manager

Tappwfs; Winnipeg; On-site; CAD 98,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance — 1

RRSP Match

2 Weeks Vacation

Employee Share Purchase Plan

Job summary

TAPP Workforce Solutions Inc.—Healthcare Division is seeking a Senior Clinical Dispatch Manager in Winnipeg, MB to serve as the operational hub between clinical personnel, flight operations, and OLMC. You will triage patient transport needs and manage clinical crew deployment in a fast-paced, 12-hour rotational shift environment.

This senior role requires strong leadership, strategic oversight of medevac operations, and adherence to regulatory and safety standards.

Qualifications

• Senior leadership with progressive management experience.
• Experience in medevac/air medical transport is preferred.
• Ability to oversee clinical personnel and ensure compliance.

Responsibilities

• Provide direction to clinical staff and OLMC partners.
• Triage and prioritize patient transport needs.
• Coordinate aircraft assets with clinical crews.
• Ensure regulatory compliance of medevac operations.
• Prepare monthly reports and departmental records.

Skills

Leadership

Communication

Team collaboration

Under pressure performance

Education

Nursing or Respiratory Therapy degree

Advanced Care Paramedic Certificate

Tools

Microsoft Office

Job description

Senior clinical leadership role within a medevac/air medical transport operation based in Winnipeg, MB.

22nd September, 2026

Clinical Dispatch Manager

TAPP Workforce Solutions Inc. — Healthcare Division

Role

Clinical Dispatch Manager

Location

Winnipeg, MB

Position Type

Full-Time | 12-Hour Rotational Shifts (Days/Nights)

Salary

$98,000 – $115,000 + $12,000–$14,000 Stat Pay

Total Compensation: $110,000 – $129,000

HIGH-LEVEL OVERVIEW FOR CANDIDATES

This is a senior clinical leadership role within a medevac/air medical transport operation based in Winnipeg, MB. As Clinical Dispatch Manager, you will serve as the operational hub between clinical personnel, flight operations, and Online Medical Control (OLMC). You will triage and prioritize patient transport needs, manage clinical crew deployment, and ensure regulatory compliance — all while working 12-hour rotational shifts in a fast-paced, mission-critical environment.

KEY RESPONSIBILITIES

• Provide direction and leadership to all clinical personnel in partnership with Medical Managers and OLMC
• Triage and prioritize patient transport needs
• Facilitate conference calls for clinical consults as required
• Collaborate with client and flight operations to pair aircraft assets with the most appropriate clinical crew
• Delegate tasks to frontline staff for efficient use of duty days
• Attend daily operational meetings to maintain open communication within Operational Control
• Liaise and facilitate patient conference calls with OLMC and all stakeholders
• Maintain proficiency in electronic patient care record software to support frontline staff
• Ensure regulatory compliance of contractual medevac operations
• Enforce Health & Safety rules in the workplace
• Maintain professional and technical knowledge through ongoing education, publications, and professional networks
• Perform training needs analysis via chart audits; identify learning requirements with education team
• Protect patient confidentiality and maintain compliance with personal health information policies
• Ensure all incident reports, patient complaints, and unusual incidents are reported; collaborate with Supervisors, Managers, Director of Medical, and SMS program
• Travel to other KAL-operated regions as required
• Interpret and enforce infection-control policies, medication administration/storage procedures, and controlled substance regulations
• Work with Medical Managers as required, including:
• Maintain schedule and backfill AMC personnel
• Coordinate with Medical Director for timely OLMC schedule submissions
• Prepare and organize monthly reports, stats, and all necessary departmental records
• Manage medevac operations within defined budget parameters
• Perform all other duties as assigned by Director and VP of Medical

REQUIREMENTS

Education

• University degree in Nursing or Respiratory Therapy
• Advanced Care Paramedic Certificate, or equivalent education and experience

Certifications

• Current registration with one of the following:
• CRNM (College of Registered Nurses of Manitoba) — as a Registered Nurse
• CPMB (College of Paramedics of Manitoba) — as an Advanced Care Paramedic
• MARRT (Manitoba Association of Registered Respiratory Therapists) — as a Respiratory Therapist
• Ability to obtain Instructor Certification as required (BCLS, First Aid, ACLS, PALS, PHTLS, CAMATA)
• Valid Canadian Driver’s License
• Valid Canadian Passport
• Ability to apply for and obtain a RAIC Pass

Experience

• Strong leadership with progressive management experience (required)
• Previous management experience (asset)
• Previous experience in the medical aviation industry (asset)

Technical Skills

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word)

Candidate Fit

• Aboriginal Awareness and/or Cultural Diversity training
• Demonstrated ability to perform under pressure in mission-critical, time-sensitive environments
• Excellent communication and inter-departmental collaboration skills
• Commitment to patient safety, confidentiality, and clinical excellence

BENEFITS

• Medical, Dental & Vision Insurance — Starting Day 1
• RRSP Match
• 2 Weeks Vacation (Potentially Negotiable)
• Employee Share Purchase Plan

INTERVIEW PROCESS

• Stage 1: Initial screening call with TAPP Workforce Solutions
• Stage 2: Interview with Hiring Manager / Director of Medical
• Stage 3: Final interview and offer

Interested? Let’s talk!

Contact Bronwyn Williams: [e-mail] | 249-444-1488

ABOUT TAPP WORKFORCE SOLUTIONS INC.

At TAPP, we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company, we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there.

We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you’re actively looking or simply exploring your next move, we’re here to support your journey every step of the way.

Your success is our priority. Let’s find your next opportunity together.