Clinical Applications Coordinator

Fraser Health; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to serving over two million people. This role involves providing essential user support and maintaining critical computer applications. As part of a large team, you will analyze and resolve application issues, perform system upgrades, and ensure data security. You'll have the opportunity to work closely with vendors and assist in user training, making a significant impact on the quality of care delivered to the community. If you are passionate about technology and healthcare, this is the perfect opportunity for you.

Qualifications

• Diploma in Computer Science plus three years of related experience.
• Ability to communicate effectively and resolve technology-related problems.

Responsibilities

• Provides user support for assigned applications and resolves issues.
• Performs system maintenance and security administration duties.
• Installs and configures systems while ensuring compliance with policies.

Skills

Problem-solving

User support

System maintenance

Communication

Technical troubleshooting

Data management

Education

Diploma in Computer Science

Job description

Salary

The salary range for this position is CAD $40.91 - $43.19 / hour
Detailed Overview

Performs information systems duties related to the day-to-day user support of assigned computer applications. Analyzes, diagnoses and resolves application problems. Performs regular system maintenance and performs system upgrades.

Responsibilities

1. Provides day-to-day user support to help desk and users with assigned computer applications; analyzes and diagnoses problems and provides resolution. Escalates issues to vendors or Health Informatics.
2. Performs regular system maintenance, including but not limited to, dictionary table maintenance, duplicate record reporting, user security settings and configuration changes.
3. Performs security administration duties such as monitoring the security of equipment and data and creating, documenting, adding, and deleting user access to assigned computer applications in accordance with established Fraser Health policies and procedures.
4. Installs, configures, upgrades, enhances and problem solves existing and new systems/applications; configures settings, executes test plans and scripts, assists in the development of application documentation; verifies programs function and are consistent with Health Informatics requirements.
5. Works with vendors to ensure service levels meet corporate standards; tests and evaluates software in order to ensure products meet current and future needs.
6. Assists users in designing, implementing and maintaining custom file systems and databases; recommends system use that enhances data quality and resolves data collection issues; responds to ad hoc and routine data reporting requests.
7. Supports on-site and remote user education within Home Health and Seniors and Complex Care upon request by performing activities such as preparing training database/test site and troubleshooting access issues. Prepares and distributes system-related communications by updating internal websites and notifying users of planned/unplanned application downtimes.
8. Prepares and submits data files mandated by relevant jurisdictions such as Canadian Institute for Health Information (CIHI).
9. Participates in meetings and working groups as required.
10. Performs other related duties as assigned.

Qualifications

Education, Training, and Experience

Diploma in Computer Science plus three (3) years’ recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to plan, organize, and prioritize
• Ability to work independently and in cooperation with others
• Knowledge of practices and procedures related to computer equipment and software applications
• Ability to communicate effectively, both verbally and in writing
• Ability to install, configure, operate, and maintain computer equipment and software applications
• Ability to identify, investigate, assess, document, and resolve technology-related problems
• Ability to operate related equipment
• Ability to anticipate potential problems and take appropriate action
• Ability to orient and train
• Physical ability to carry out the duties of the position

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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