Clinical and Quality Emergency Supervisor

Njoyn; Brantford; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic healthcare organization dedicated to exceptional patient care and community service. This leadership role focuses on overseeing emergency department operations, ensuring high-quality care, and fostering a collaborative environment. With a commitment to patient-centered practices, you will lead a talented team, implement quality improvement initiatives, and build strong relationships with stakeholders. If you are passionate about making a difference and thrive in a supportive, team-oriented setting, this opportunity is perfect for you. Be a part of a legacy of care that spans over 130 years while shaping the future of healthcare in Brantford.

Benefits

Tuition Reimbursement

HOOPP Pension Plan

Discounted onsite parking

Employee Assistance Program

Support 24/7

Wellness Programs

Qualifications

• 3-5 years recent Emergency Department experience required.
• Registration held in good standing with the applicable regulatory body.

Responsibilities

• Oversee daily operations of the emergency department.
• Support timely patient transitions and positive outcomes.

Skills

Patient-Centered Care

Leadership

Communication Skills

Critical Thinking

Problem Solving

Interpersonal Skills

Organizational Skills

Time Management

Education

Baccalaureate degree in Nursing

Health-care related field

Job description

Exceptional Care–Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital.
• The Willett in Paris is an urgent care centre and transitional beds.

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

Why Choose BCHS?

• Tuition Reimbursement (Centralized Education Fund).
• Casual, Part time and Full time positions (4 on 5 off for full time nurses).
• HOOPP Pension Plan.
• Predictable work locations.
• Discounted onsite parking (no shuttles or waiting lists).
• Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
• Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
• Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

We are seeking a dynamic leader who is engaging, committed to quality patient-centred care, excels at building relationships, successful teams and focused on ensuring timely transitions and positive patient outcomes, to join our BCHS leadership team.

Your leadership skills are exceptional, and as a highly motivated leader, you have a proven track record of developing and maintaining strong relationships with stakeholders within the hospital and community partners across the continuum of health care.

POSITION SUMMARY:

Reporting to the Clinical Manager, Emergency Department, the Clinical Supervisor, in partnership with the Clinical Manager, is responsible for the effective emergency department operations and the provision of clinical services resulting in safe, high quality patient care and outcomes. The Clinical Supervisor guides and supports an interdisciplinary healthcare team to ensure positive patient and family experiences in a quality care environment.

QUALIFICATIONS:

• Registration held in good standing with the applicable regulatory body.
• 3-5 years recent Emergency Department experience required.
• Recent leadership experience an asset.
• Demonstrated critical thinking, problem solving, leadership, communication and facilitation skills.
• Evidence of strong clinical knowledge and decision making.
• Excellent interpersonal, communication skills, organizational and time management skills.
• Baccalaureate degree in Nursing, or Health-care related field, preferred.

Specific Responsibilities:

In collaboration with the Manager, the Supervisor:

• Oversees the daily operations of the emergency department to ensure safe, evidence-based care is provided at the unit level for our patients and the community we serve.

Responsible for overseeing daily operations:

• Provide staff guidance, instruction, direction, support and leadership to the team for the purpose of achieving key performance improvement results.
• Patient Flow – ensure smooth patient flow within the emergency department including supporting strategies to address Pay 4 Results metrics, including but not limited to improvement in ambulance offload times.
• Quality Control (i.e. Monitor wait times) and process improvement.
• Safety Incident Management (SIMS) monitoring and support to the development of solutions to events.
• Maintain and address scheduling problems to ensure operations run efficiently.
• Assist in the recruitment of new staff, and orientation of new staff.
• Conduct staff performance appraisals in collaboration with the Clinical Manager; provide employee feedback and support staff in their development.
• Lead department meetings/huddles and attend various hospital meetings as required.
• Monitor various department indicators, identifies deficiencies/efficiencies, and implement solutions, which may require working with other departments and staff.
• Completes other tasks or projects as assigned.

The Clinical Supervisor is responsible for:

Continuous Quality Improvement, Leadership and support for the staff, physicians and volunteers.

Key Accountabilities:

• Staffing (participation in the hiring decision, staff scheduling/replacement & future planning).
• Technology systems functioning, improvement and enhancement.
• Supplies & equipment monitoring/ordering.
• Process Redevelopment – review, documentation, improvements.
• Staff Training & Development.
• Risk Pro Monitoring and support to the development of solutions to events.

• Ensures clinical excellence including high quality and safe patient care and exceptional patient/family experiences.
• Manages day to day operational flow within the emergency department.
• Supports a healthy work environment for staff.
• Ensures compliance with required hospital policies and all legislative requirements.
• Builds positive relationships across the organization and with external partners/agencies.
• Supports a model of patient-centred care that is based on best practice, program and corporate standards, continuous quality improvement and the organization's strategic direction.
• Builds a professional practice climate and facilitates an interdisciplinary approach to patient care.
• Accountable to performance metrics, monitors and evaluates the operational impact on metrics to identify improvement opportunities.
• May represent the Manager at some internal leadership meetings.

Required Skills:

• Strong commitment to patient and family centred care and exceptional patient/family experiences.
• Demonstrated people-centred leadership capacity.
• Highly effective interpersonal and communication skills.
• Strong collaboration skills.
• Holds self and others accountable.
• Strong knowledge of quality improvement.

People-centred Leadership Characteristics:

• Humility, Compassion, Authenticity, Inspirational, Relationship-oriented and emotionally intelligent.

Culture Aligned to People-centred Leadership:

• Team-based.
• Engagement and empowerment.
• Decentralized decisions.
• Accountability.
• Collaboration/partnerships.
• Openness/ transparency.
• Tapping into collective wisdom of staff.
• Compassion and empathy.
• Patient/ family needs central to all decisions.
• Supportive learning environment.

Primary responsibilities also include:

Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, members of racialized groups, visible minorities, Indigenous persons, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

To ensure there is equal opportunity during the recruitment and selection process,