Clinical Account Manager

EviSmart™; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

EviSmart in Vancouver is rebuilding its dentist business and seeks someone who actually knows digital dentistry to stand beside our customers as we do it. Right now, dentists who send us digital cases are largely unsupported, with one person covering the lab side and insufficient hours.

You would own the role and be the primary contact for clinicians. You are not producing cases; you are the expert who understands what makes a case good, can say so plainly, and push back when a clinician is

Qualifications

• Hands-on digital case design experience, including complex cases.
• Able to hold clinical conversations and disagree with dentists constructively.
• Strong ability to describe technical problems clearly and enable action.

Responsibilities

• Talk to dentists with proactive follow-up after cases are submitted.
• Review cases for quality and design architecture to improve outcomes.
• Grow existing accounts by helping practices send more, and the right kind.

Skills

Digital case design

Clear communicator

Clinical conversation

Tools

3Shape

exocad

Job description

Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.

Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.

You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.

This is not a design seat. You are not producing the cases yourself.

What you'll do

About the role

Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.

Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.

You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.

This is not a design seat. You are not producing the cases yourself.

What you'll do

• Talk to dentists.Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
• Review cases.Assess case quality and design architecture, and advise on how to get better outcomes.
• Grow existing accounts.Work with practices already sending to us on how to send more, and more of the right kind.
• Feed the product.Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving.
• Spot the advocates.Identify customers who could become key opinion leaders for the business.

What success looks like

In your first 6–12 months, ranked:

• Increase case volume from existing dentist customers by 25%
• Build genuine working relationships across the customer base
• Identify and develop customer KOLs for the business

What you'll decide on your own

You’ll own the day-to-day: who to call, what to elevate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.

What we need from you

• Hands‑on digital case design experience.You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good.
• You've consulted with dentists on their cases.You can hold your own in a clinical conversation — comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated.
• A strong, clear communicator.You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you.

Nice to have

• You've carried revenue‑linked KPIs before
• You're a known name in the digital dentistry industry

Practical details

HoursStandard business hours, with flexibility for the occasional early or late call — including with our Manila teamSetupOn‑siteTeamTeam size is still being scopedWhy this seat existsNew role. The work is real and currently uncovered — Arnold is pulled in too many directions to do it full timeProduct areaDentist‑facing CAD design