Clinic Receptionist

Northwest Employment Works; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading clinic in Thunder Bay is seeking a friendly and organized Clinic Receptionist to enhance patient experience and support healthcare operations. This role involves managing front-desk tasks, scheduling appointments, and maintaining patient records. Ideal candidates will have strong communication skills and a commitment to exceptional patient care.

Qualifications

• High school diploma required; post-secondary education is a plus.
• 1 year customer service experience preferred.
• 1 year medical office administration preferred.

Responsibilities

• Greet patients and manage clinic calendars effectively.
• Register patients and maintain accurate patient records.
• Process payments and ensure compliance with healthcare policies.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Post-secondary education in administration or healthcare-related fields

Tools

Electronic medical record (EMR) systems

Job description

Modern Medical Hyperbaric Clinic & Research Facility

Job Summary:

We are seeking a friendly and organized individual to join our team as aClinic Receptionistat our hyperbaric oxygen therapy clinic. The Clinic Receptionist plays a vital role in ensuring a smooth and efficient patient experience, managing front-desk operations, and providing administrative support to the healthcare team. This position is ideal for individuals with strong communication skills, a passion for patient care and problem solving.

Responsibilities:

• Greet patients and visitors with professionalism and a welcoming demeanor.
• Schedule and confirm patient appointments, managing clinic calendars effectively.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Register patients, verify insurance information, and collect necessary documentation.
• Process payments and provide receipts for services rendered.
• Maintain accurate and confidential patient records in the clinic’s electronic medical records (EMR) system.
• Assist with basic administrative tasks such as scanning, filing, and faxing documents.
• Ensure the reception area remains clean, organized, and stocked with necessary materials.
• Coordinate communication between patients and healthcare providers.
• Monitor and order office supplies as needed to support daily clinic operations.
• Adhere to privacy and confidentiality regulations, ensuring compliance with healthcare policies.

Qualifications:

• High school diploma or equivalent required; post-secondary education in administration or healthcare-related fields is a plus.
• Previous experience in a medical office or customer service role preferred.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Computer literacy and familiarity with electronic medical record (EMR) systems.
• Ability to handle sensitive patient information with discretion and confidentiality.
• A positive and team-oriented attitude, with a commitment to exceptional patient care.

Experience:

Customer service: 1 year (preferred)
Medical office administration: 1 year (preferred)
Work Location: Thunder Bay, ON

If you are a dedicated and detail-oriented individual looking to contribute to a growing healthcare team, we encourage you to apply.

Please submit your resume and a cover letter detailing your interest in the position. [e-mail]
Job Types: Full-time, Part-time, Permanent
Pay: $28.00-$32.00 per hour
Expected hours: 20 – 35 per week

Language:
English (Required) French (Preferred)

Work Location: In person
Application deadline: 2025-06-30

Expected start date: 2025-09-01