Clinic Manager

WELL Health Technologies Corp. (TSX: WELL); Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

WELL HEALTH CLINIC NETWORKS INC. is seeking a Clinic Manager in Toronto to lead daily clinic operations, patient flow, and staff management. The role emphasizes delivering high-quality patient care, regulatory compliance, and a smooth patient experience.

The successful candidate will oversee physician scheduling, EMR access, and billing workflows while coordinating cross-functional teams to improve performance and service delivery in a fast-paced clinical setting.

Qualifications

• Healthcare administration or clinic management experience.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of Ontario primary care, OHIP billing, privacy, and compliance.
• Experience with staffing, budgeting, and operational reporting.
• Experience working in a Family Health Organization (FHO) clinic is an asset.
• Comfort with EMRs, including Accuro, and Microsoft Office.
• Ability to manage changing priorities in a fast-paced environment.
• A commitment to building a positive and inclusive clinic culture.

Responsibilities

• Oversee daily clinic operations, patient flow, staffing, and room allocation.
• Monitor clinic expenses, staffing ratios, inventory, and KPIs.
• Identify workflow gaps and implement improvements.
• Maintain a clean, safe, welcoming clinic environment.
• Ensure WELL policies and regulatory requirements are followed.
• Recruit, onboard, schedule, coach, and support clinic staff.
• Manage attendance, vacation requests, timecards, and coverage.
• Promote cross-training, accountability, and team engagement.
• Support performance management and address staff concerns.
• Coordinate physician schedules, coverage, rooms, and onboarding.
• Support EMR access, billing setup, supplies, and clinic workflows.
• Act as the main contact between physicians, staff, and corporate teams.
• Support physician recruitment, retention, and practice growth.
• Maintain a positive patient-focused experience.
• Monitor wait times, appointment access, and patient flow.
• Address patient concerns and escalate serious issues.
• Oversee OHIP and private billing; monitor rejected claims, AR, and reconciliation.
• Track clinic performance and create improvement action plans.
• Manage clinic supplies, equipment, and exam-room readiness.
• Coordinate repairs, maintenance, and vendor support.
• Report EMR, IT issues; support new systems and improvements.
• Maintain privacy, IPAC, health and safety, and College requirements.
• Support incident reporting, audits, and corrective actions.
• Protect patient confidentiality and appropriate EMR access.
• Provide MOA coverage when needed.
• Answer phones, greet/check-in patients, schedule appointments.
• Manage referrals, forms, faxes, and patient records.
• Collect payments and support OHIP and private billing.

Job description

Job Class: Full Time

Entity: WELL HEALTH CLINIC NETWORKS INC.

Position Title: Clinic Manager

Salary Range: $50,000-70,000/ year

Job Class: Full Time

Work Location: Davisville, Suite 600 - 1881 Yonge Street, Toronto, Ontario, M4S 3C4

About The Company

WELL's mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL's comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL's solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services. In the United States WELL's solutions are focused on specialized markets such as the gastrointestinal market, women's health, primary care, and mental health. WELL, is publicly traded on the Toronto Stock Exchange under the symbol "WELL" and on the OTC Exchange under the symbol "WHTCF". To learn more about the Company, please visit: www.well.company.

Position Summary

We are looking for a highly capable and motivated Clinic Manager who combines leadership and operational management with front-line administrative and nursing support. This unique role is ideal for someone with a clinical background (e.g., as an MOA or nurse) who is ready to take on broader responsibilities, including managing clinic performance, leading a team, and ensuring a high standard of care and service delivery.

Key Responsibilities

Clinic Management

• Oversee daily clinic operations, patient flow, staffing, and room allocation.
• Monitor clinic expenses, staffing ratios, inventory, and operational KPIs.
• Identify workflow gaps and implement improvements.
• Maintain a clean, safe, and welcoming clinic environment.
• Ensure WELL policies and regulatory requirements are followed.

Team Leadership & HR

• Recruit, onboard, schedule, coach, and support clinic staff.
• Manage attendance, vacation requests, timecards, and coverage.
• Promote cross-training, accountability, and team engagement.
• Support performance management and address staff concerns.

Physician Support

• Coordinate physician schedules, coverage, rooms, and onboarding.
• Support EMR access, billing setup, supplies, and clinic workflows.
• Act as the main contact between physicians, staff, and corporate teams.
• Support physician recruitment, retention, and practice growth.

Patient Experience

• Maintain a positive and patient-focused clinic experience.
• Monitor wait times, appointment access, and patient flow.
• Address patient concerns and elevate serious issues when required.

Billing & Reporting

• Oversee accurate and timely OHIP and private billing.
• Monitor rejected claims, accounts receivable, and payment reconciliation.Track clinic performance and prepare operational reports.
• Create and follow up on action plans for areas below target.

Facilities & IT

• Manage clinic supplies, equipment, and exam-room readiness.
• Coordinate repairs, maintenance, cleaning, and vendors.
• Report and follow up on EMR, phone, printer, and other IT issues.
• Support new systems and clinic improvement projects.

Compliance & Safety

• Maintain privacy, IPAC, health and safety, and College requirements.
• Support incident reporting, audits, and corrective actions.
• Protect patient confidentiality and appropriate EMR access.

Administrative (MOA) Support

• Provide MOA coverage when needed.
• Answer phones, greet and check in patients, and schedule appointments.
• Manage referrals, forms, faxes, and patient records.
• Collect payments and support OHIP and private billing.

You Bring

• Healthcare administration or clinic management experience.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of Ontario primary care, OHIP billing, privacy, and compliance.
• Experience with staffing, budgeting, and operational reporting.
• Experience working in a Family Health Organization (FHO) clinic is an asset.
• Comfort with EMRs, including Accuro, and Microsoft Office.
• Ability to manage changing priorities in a fast-paced environment.
• A commitment to building a positive and inclusive clinic culture.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success - this is the WELL Way!

WELL has been independently certified as a Great Place to Work by Great Place to Work Institute Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its 'Healthy Place to Work' ESG strategy pillar.

Want Read more about us: https://stories.well.company/