Clinic Manager

Medicentres Canada Inc; London; On-site; CAD 55,000 - 60,000; Full time

Job summary

Medicentres Canada Inc. is looking for a full-time Clinic Manager to oversee daily operations in our London, Ontario location. Responsibilities include managing physician and staff engagement, ensuring operational efficiencies, and maintaining high-quality patient care.

The ideal candidate will have 1-3 years of clinic experience, 2-3 years in management, and strong leadership and communication skills. We encourage applications from diverse backgrounds.

Qualifications

• 1-3 years of clinic experience.
• 2-3 years of management experience, preferably in a health care clinic.
• Customer service focus with strong communication skills.
• Detail oriented with exceptional problem-solving skills.
• Demonstrated leadership skills with the ability to manage and motivate teams.

Responsibilities

• Manage day-to-day operations of the clinics.
• Implement and communicate new initiatives and programs to staff.
• Achieve performance goals related to physician and staff engagement.
• Maintain optimal levels of medical and office supplies.
• Ensure clinic equipment is well maintained.
• Handle patient concerns effectively.

Skills

Clinic experience

Management experience

Customer service focus

Strong communication skills

Detail-oriented

Problem-solving skills

Leadership skills

Ability to handle confidential information

Job description

Job Location: Wonderland

Job Type: Full Time

Schedule: Days, Evenings, Weekends...

Compensation: $55,000 – $60,000

Number of Vacancies: 1

JOB PURPOSE

Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care. This role supports a remote location and requires strong problem‑solving skills and the ability to work independently.

Clinic Management and Oversight

• Achieving the performance goals including, but not limited to physician retention, physician satisfaction, physician patient count, controllable expenses, and operational targets


• Responsible for patient, physician and staff engagement


• Ensures that company policies, processes and procedures are adhered to


• Ensures optimal levels of medical and office supplies are maintained according to budget


• Ensures clinic equipment is well maintained


• Ensures that funds generated by the clinic are accurately accounted for on a daily basis


• Ensures standards for cleanliness, safety, equipment cleaning and IPAC (infection prevention and control) are maintained


• Responsible for handling patient concerns in an effective manner in accordance with our


• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians


• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes


• Ensures all operational reporting and metrics are completed in a timely manner


• Ensures the EMR is protected and safeguarded according to organizational policy


• Manages clinic staffing levels for adherence to the staffing model


• Responsible for all aspects of performance management, performance reviews and progressive discipline


• Responsible for hiring both medical & non‑medical staff as required


• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies


• Supports full onboarding for new physicians, including EMR training, appointment booking support, and billing submission support


• Ensures billing submissions are accurate, reviews and fixes rejections daily and monthly, and supports timely physician payment


• Performs other duties as assigned

Business Development

• Supports and executes on business development programs and initiatives


• Supports the growth of the clinic


• Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis


• Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner


• Provides day-to-day management of clinic staff and is responsible for the direct supervision, support, and accountability of the team

KNOWLEDGE, SKILLS AND EXPERIENCE

• 1-3- years clinic experience


• 2-3 years management experience, preferably in a health care clinic


• Customer service focus with strong communication skills


• Detail oriented with exceptional problem-solving skills


• Demonstrated ability to be adaptable and flexible


• Demonstrated leadership skills with the ability to manage and motivate teams


• Ability to handle confidential information in compliance with the Health Information Act guideline

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.