Clinic Administrative Assistant

NutriChem Pharmacy Ltd; Ottawa; Presencial; CAD 40.000 - 45.000; Jornada completa

Descripción de la vacante

NutriChem Pharmacy & Clinic in Ottawa, Ontario is seeking a Clinic Administrative Assistant to join our team. This on-site, full-time role supports patient scheduling, records, and billing while working with a collaborative healthcare team.

You will welcome patients, coordinate appointments, maintain records, ensure confidentiality and assist clinicians. This position offers a vital mix of patient interaction and administrative duties in a busy clinic.

Formación

• Experience in healthcare administration or medical reception is an asset.
• Excellent communication and interpersonal skills with a warm and professional approach.
• Strong organizational skills and attention to detail to manage competing priorities.
• Confidence using scheduling systems and digital tools, and familiarity with billing processes.

Responsabilidades

• Welcome patients, coordinate appointments, manage cancellations and follow-ups, and provide exceptional customer service.
• Maintain accurate patient records, process documentation and lab results, and ensure patient confidentiality.
• Support appointment reminders, waitlists, rebooking and continuity of patient care.
• Assist with tracking patient inquiries, appointment trends, cancellations and patient feedback.
• Process patient payments, assist with billing and maintain accurate financial records.
• Coordinate custom vitamin and natural health product orders and communicate with clinicians and patients.

Conocimientos

Healthcare administration

Customer-facing

Organizational skills

Communication skills

Educación

Post-secondary education

Herramientas

Scheduling software

Billing software

Descripción del empleo

Clinic Administrative Assistant

NutriChem Pharmacy & Clinic | Ottawa, Ontario
Full-Time | On-Site | 40 Hours per Week
Salary Hiring Range: $40,000-$45,000 annually

About NutriChem

For more than 45 years, NutriChem has been doing healthcare differently.

Based in Ottawa, NutriChem Pharmacy & Clinic brings naturopathic medicine, pharmacy, compounding, laboratory testing, custom vitamins and personalized healthcare together under one roof.

We believe exceptional healthcare starts with understanding the whole patient and connecting them with the right care, services and support.

We're looking for a friendly, organized and detail-oriented Clinic Administrative Assistant to join our team and help deliver an exceptional patient experience.

The Opportunity

Are you someone who enjoys helping people, thrives in a busy environment and takes pride in keeping things organized?

As our Clinic Administrative Assistant, you'll be an important part of our patients' healthcare journey. From welcoming patients and coordinating appointments to supporting our practitioners and maintaining accurate records, you'll help ensure our clinic runs smoothly and patients feel supported every step of the way.

This is an excellent opportunity for someone who enjoys a combination of patient interaction, administrative responsibilities and working within a collaborative healthcare team.

What You'll Do

• Patient Experience & Scheduling: Welcome patients, coordinate appointments, manage cancellations and follow-ups, and provide exceptional customer service.
• Clinic Administration: Maintain accurate patient records, process documentation and lab results, and ensure patient confidentiality.
• Patient Follow-Up & Retention: Support appointment reminders, waitlists, rebooking and continuity of patient care.
• Reporting & Coordination: Assist with tracking patient inquiries, appointment trends, cancellations and patient feedback.
• Billing & Payments: Process patient payments, assist with billing and maintain accurate financial records.
• Practitioner Support: Coordinate custom vitamin and natural health product orders and communicate with clinicians and patients.

What We're Looking For

• Previous experience in healthcare administration, medical reception or a customer-facing administrative role is an asset.
• Excellent communication and interpersonal skills, with a warm and professional approach.
• Strong organizational skills, attention to detail and the ability to manage competing priorities.
• Confidence using computers, scheduling systems and digital tools.
• Experience with billing, payment processing or healthcare documentation is an asset.
• An understanding of patient confidentiality and privacy requirements.
• A positive, adaptable and team-oriented attitude.
• Post-secondary education is considered an asset.

Why Join NutriChem?

At NutriChem, you'll be part of a collaborative team that is passionate about personalized healthcare and making a meaningful difference in patients' lives.

You'll have the opportunity to work alongside naturopathic doctors, pharmacists and other healthcare professionals in a unique, integrated healthcare environment.

We value individuals who demonstrate integrity, collaboration, initiative and a genuine commitment to exceptional patient care.

Equity & Accessibility

NutriChem is committed to providing an inclusive and respectful workplace. We welcome applications from qualified candidates and accommodations are available throughout the recruitment process upon request.

Use of Artificial Intelligence in Recruitment

NutriChem may use artificial intelligence (AI) tools to assist with certain aspects of the recruitment and selection process, including reviewing and screening applications. All hiring decisions are made by our recruitment team, with human oversight and consideration.