Client Support Specialist (Healthcare Facilities - B2B) Canada, UK, Europe, South Africa, Phili[...]

Clipboard Health LLC; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

An innovative company is seeking highly motivated individuals to join their remote team as B2B Support Specialists. In this dynamic role, you will be the frontline account manager for healthcare facilities, proactively solving client issues and ensuring a seamless experience. With a focus on real-world problem-solving and customer success, you'll engage in meaningful interactions that truly make a difference. This position offers the flexibility to work from anywhere while contributing to a fast-paced startup environment that values growth and independence. If you are passionate about helping customers and thrive in a high-growth setting, this opportunity is perfect for you.

Benefits

100% Remote Work

Fast-Paced Startup Environment

Fair Hiring Process Based on Skills

Qualifications

• Open to candidates of all experience levels with a focus on problem-solving.
• Strong communication skills in English are critical for success.

Responsibilities

• Act as the primary support contact for healthcare facilities, resolving issues end-to-end.
• Prevent churn by identifying potential issues and retaining customers.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

Accountability

Education

No specific degree required

Tools

Reliable laptop/desktop

Wired headset

Minimum 20 Mbps wired internet connection

Job description

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.

What You’ll Do

Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

What We Look For

Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.

Working Hours

Our customer support operates 24/7 because healthcare never stops. During training, you’ll receive a list of available schedules to rank in order of preference. We make every effort to assign shifts that align with your top choice, and in most cases, we succeed. However, there may be instances where business needs take priority.

Ready to Make an Impact? Apply Now!

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!