Client Relationship Specialist

Willson International; Mississauga; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Work-from-home environment with home‑i

3 weeks paid vacation

Company RRSP matching

Family medical benefit coverage

Certifications support and training

Team recognition and growth culture

Job summary

Willson International is seeking a Client Relationship Specialist to build and nurture relationships with external clients. You will interact with client teams to plan and execute initiatives, expand relationships, conduct reviews, and identify opportunities for growth.

Responsibilities include maintaining CRM records, delivering customer satisfaction, traveling to client sites, and driving revenue through additional services.

Qualifications

• College/University degree in business administration or equivalent.
• Minimum five years of account management in a customer service/sales role.
• Customs brokerage experience is an asset; CCS certification is an asset.
• Strong communication, negotiation and analytical abilities.

Responsibilities

• Build and maintain relationships with clients via telephone, email and visits.
• Expand relationships to include key decision makers across client orgs.
• Conduct business reviews and identify improvement opportunities.
• Uncover additional revenue from clients including logistics and consulting.
• Maintain CRM records and pass leads to the sales team.
• Travel to client sites as required.

Skills

Account management experience

Strong communication skills

Negotiation/closing skills

Problem solving

Attention to detail

Education

College and or University Degree in Business Administration

Tools

Salesforce CRM

MS Office Suite (Word, Excel, PowerPoint)

Job description

Salary Range: $80,000.00 To $90,000.00 Annually

The Client Relationship Specialist is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. They interact with many different members of the client's team to organize and execute plans that ensure mutual profit.

Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies via telephone, email and client visits
• Expand relationship within client at multiple levels to include key decision makers (exec., IT., Finance, transportation etc.)
• Conducting business reviews to ensure clients are satisfied with their products and services. Identify and present areas for potential improvement.
• Uncover additional sources of revenue from assigned clients including logistics, CDN/US brokerage consulting.
• Letting customers know about other products the company offers including technology
• Achieving client relationship targets, sales goals and KPI’s as set by Senior VP, Client Relations
• Escalating and resolving areas of concern as raised by clients and liaise with operations, regulatory to resolve.
• Carrying out client satisfaction surveys and client reviews.
• Monitoring company monthly performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Travel to and from client sites will be required.
• Other duties as assigned.

Knowledge and Educational Requirements

• College and or University Degree in Business Administration.
• Minimum Five (5) years account management experience and within a customer service/sales role.
• Customs Brokerage experience is a definite asset
• CCS certification is an asset
• Working knowledge of MS Office Suite of products – Word, Excel, PowerPoint
• CRM – Sales Force experience is a definite asset
• Strong communication skills – verbal and written is required
• Problem solving, accuracy, attention to detail and analytical ability is required
• Strong prospecting skills and negotiating/closing skills is a required

Why You'll Love it at Willson International

• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• Company-matching RRSP program
• We care about your loved ones too - that's why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success - it's never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity - we only succeed if we work together. That's why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).