Client Support & Operations Supervisor (Hybrid)

ABSA, the pressure equipment safety authority; Edmonton, Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working environment

RRSP contributions

Health & dental coverage

Wellness account

Job summary

ABSA, the pressure equipment safety authority, is seeking a Client Support Supervisor to lead a team delivering critical technical services and exceptional customer support. This role oversees administrative functions supporting regulatory inspections, design reviews, registrations, and workforce certification activities.

You will drive performance, training, and efficient service delivery across Edmonton or Calgary offices.

Qualifications

• 2+ years supervisory or leadership experience.
• Experience identifying process improvements and implementing new procedures.
• ISO 9001 Awareness Certificate.
• Prosci or related Change Management training.
• Business administration diploma/certificate is an asset.

Responsibilities

• Provide day-to-day leadership, coaching, and support to assigned administrative staff.
• Set expectations, monitor performance, and provide regular feedback to support individual and team success.
• Promote employee engagement, development, recognition, and accountability.
• Identify training needs and support onboarding, cross-training, and ongoing skill development.
• Address employee relations and performance issues in consultation with the Manager and HR, as appropriate.
• Monitor workflows, service standards, turnaround times, and work quality via reporting from Team Leads.
• Review team outputs and support quality assurance activities.
• Ensure procedures, documentation, and work instructions remain current and are consistently followed.
• Track and report on workload, service levels, quality metrics, and operational performance indicators.
• Serve as an escalation point for complex administrative issues and coordinate resolutions with stakeholders.
• Identify opportunities to improve administrative processes and service delivery.
• Support development and maintenance of procedures, tools, templates, and reporting practices.
• Participate in continuous improvement and quality management initiatives, including root cause analysis and corrective actions.
• Support process changes through communication, training coordination, and adoption monitoring.
• Contribute to change management activities to support successful transitions to new processes and systems.
• Support projects and initiatives affecting administrative operations, processes, systems, and service delivery.
• Represent the administrative team in cross-functional meetings, working groups, and project activities.
• Provide operational input on workflow impacts, resource requirements, training needs, and implementation risks.
• Coordinate team participation in testing, implementation, documentation updates, and post-implementation reviews.
• Collaborate with departments and stakeholders to resolve issues and support successful project outcomes.

Skills

Team leadership

Customer service

Communication

Process improvement

Change management

Education

High School Diploma

Business administration diploma (asset)

Job description

ABSA, the pressure equipment safety authority, is seeking a Client Support Supervisor to lead a team delivering critical technical services and exceptional customer support. This role oversees administrative functions supporting regulatory inspections, design reviews, registrations, and workforce certification activities.

You will drive performance, training, and efficient service delivery across Edmonton or Calgary offices.