CLIENT SUPPORT COORDINATOR

Business Development Bank of Canada; Vaudreuil-Dorion; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading bank in Canada is seeking a Client Support Coordinator to deliver exceptional service and support to clients. This role involves administrative tasks, client interaction, and collaboration with account managers to foster the growth of Canadian entrepreneurs. Candidates should possess a degree in Business Administration or a diploma in accounting, along with strong organizational and bilingual communication skills.

Benefits

Flexible and competitive benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness and health care spending account

Paid vacation and personal days

Hybrid work model

Opportunities for learning and development

Qualifications

• 1 to 3 years of experience in a similar role.
• Ability to analyze and interpret financial statements.
• Excellent bilingual communication skills in French and English.

Responsibilities

• Deliver outstanding customer service to BDC clients.
• Provide administrative support to team members.
• Resolve client issues and manage relevant documents.

Skills

Client service orientation

Problem-solving skills

Organizational skills

Teamwork

Bilingual communication

Education

Bachelor degree in Business Administration

College diploma in accounting

Tools

MS Office

Job description

CLIENT SUPPORT COORDINATOR page is loaded

CLIENT SUPPORT COORDINATOR

Apply locations Vaudreuil-Soulanges | time type Full time | posted on Posted 3 Days Ago | time left to apply End Date: June 4, 2025 (10 days left to apply) | job requisition id R-6517

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training, and development, and much more...

Are you organized and customer service oriented? Do you have a keen interest in entrepreneurship? Join our team of account managers in Vaudreuil-Soulanges and help contribute to the growth of Canadian entrepreneurs.

POSITION OVERVIEW

As a Client Support Coordinator, you will deliver outstanding customer service to BDC clients by meeting their individual needs. You will perform office activities efficiently, demonstrate team spirit, and provide administrative support to your team members. If you seek an organization that invests in your talent, this is your opportunity to join our diverse and committed team.

You will be responsible for providing high-quality client service to the BDC Financing team, resolving core issues, managing relevant documents, obtaining signatures, and following up with clients. Additionally, you will perform various administrative tasks and support the team in the area.

CHALLENGES TO BE MET

• Provide excellent client service by resolving basic questions and informing senior staff of complex cases
• Respond promptly, accurately, and professionally to clients, ensuring compliance with policies and procedures
• Prepare letters and proposals for clients and professionals, ensuring accuracy, proper documentation, and follow-up
• Participate in marketing efforts by organizing events, campaigns, and activities, and providing logistical support
• Work collaboratively with support functions and complete administrative tasks efficiently
• Support account managers in reaching business development targets
• Manage stationery orders, organize catering, and ensure smooth operation of the business center, including welcoming visitors and managing postal needs

WHAT WE ARE LOOKING FOR

• Bachelor degree in Business Administration or college diploma in accounting
• 1 to 3 years of experience in a similar role
• Ability to analyze and interpret financial statements (asset)
• Client service orientation, initiative, and problem-solving skills
• Strong organizational skills and ability to prioritize
• Ability to work independently and meet deadlines
• Teamwork, creativity, flexibility, and collaborative spirit
• Proficiency in MS Office (Word, Excel, Outlook)
• Excellent bilingual communication skills in French and English

We are proud to be recognized as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. We are committed to fostering a diverse, equitable, inclusive, and accessible environment. If you require accommodation during the application process, please contact us at [e-mail]. While we appreciate all applications, only those selected for interviews will be contacted.

About Us

BDC is a unique bank dedicated exclusively to developing Canadian businesses. Our purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and genuine presence. We are changing lives and businesses for the better, which makes us unique as a bank.

That’s why we are banking at another level.