Operations Support Coordinator

Desjardins; Montreal West; On-site; CAD 50,000 - 70,000; Full time

Job summary

Desjardins is seeking an Operations Support Coordinator for a temporary position lasting two months. The role involves coordinating day-to-day operations, providing support to employees, and participating in HR activities. Successful candidates should have a college diploma and at least two years of relevant experience, with a strong customer focus.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years of relevant experience.
• Knowledge of French is required for positions in Quebec.

Responsibilities

• Coordinate and manage daily business operations to ensure optimal performance.
• Provide support to sector employees regarding procedures and operational issues.
• Monitor activities and deadlines to enhance productivity and service quality.

Skills

Customer Focus

Action oriented

Nimble learning

Plans and aligns

Education

College diploma in a related field

Job description

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Required

The incumbent coordinates business development support operations. He or she organizes day-to-day activities and ensures members and clients receive high quality service. He or she participates in all HR activities. More specifically, you will be required to:

• Participate in work planning and assign employees based on identified priorities
• Plan, manage and update work schedules to keep operations running smoothly and maintain the expected performance level
• Act as a resource to sector employees and provide support as needed to help them perform their duties, particularly as concerns procedures and tools, operations authorization and complex cases
• Regularly monitor activities and pending operations to ensure deadlines are met and make changes as necessary to improve productivity and service quality for members and clients
• Participate in HR activities and make related recommendations concerning performance evaluations, promotions, employee selection, disciplinary measures, training, vacation time and overtime, etc.
• Help optimize operations and increase sales by identifying needs, providing training, coaching sales staff and conducting followups as needed
• Help resolve any complaints or dissatisfaction reported to them
• Produce and analyze a variety of reports on the sector's operations (e.g., key borrowers, irregular loans)
• Perform a variety of operational control tasks on a daily basis (e.g., dashboard, performance measures and sector objectives)
• Participate in various projects related to their sector, particularly in terms of developing and standardizing work tools, practices and procedures to increase efficiency for the sector as a whole
• Ensure compliance with all applicable deadlines and standards for quality in all tasks
• Respect all policies, practices and standards in effect for conducting transactions and operations securely
  
  

Temporary position for 2 months

Required

The incumbent coordinates business development support operations. He or she organizes day-to-day activities and ensures members and clients receive high quality service. He or she participates in all HR activities. More specifically, you will be required to:

• Participate in work planning and assign employees based on identified priorities
• Plan, manage and update work schedules to keep operations running smoothly and maintain the expected performance level
• Act as a resource to sector employees and provide support as needed to help them perform their duties, particularly as concerns procedures and tools, operations authorization and complex cases
• Regularly monitor activities and pending operations to ensure deadlines are met and make changes as necessary to improve productivity and service quality for members and clients
• Participate in HR activities and make related recommendations concerning performance evaluations, promotions, employee selection, disciplinary measures, training, vacation time and overtime, etc.
• Help optimize operations and increase sales by identifying needs, providing training, coaching sales staff and conducting followups as needed
• Help resolve any complaints or dissatisfaction reported to them
• Produce and analyze a variety of reports on the sector's operations (e.g., key borrowers, irregular loans)
• Perform a variety of operational control tasks on a daily basis (e.g., dashboard, performance measures and sector objectives)
• Participate in various projects related to their sector, particularly in terms of developing and standardizing work tools, practices and procedures to increase efficiency for the sector as a whole
• Ensure compliance with all applicable deadlines and standards for quality in all tasks
• Respect all policies, practices and standards in effect for conducting transactions and operations securely
  
  

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.
  
  

What you bring to the table

• College diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
  
  

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns

Curious about Desjardins ? Click here

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2025-06-5

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Banking

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