Real Customer Support Executive Work From Home Jobs

Sai Vikram Academy; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A technology-driven real estate brokerage is seeking a motivated Customer Support Executive to enhance the customer experience through email communication. The candidate will address inquiries related to real estate transactions and properties, support agents, and ensure high satisfaction levels through effective service.

Benefits

Competitive compensation

Growth opportunities

Collaborative work environment

Professional development opportunities

Dynamic company culture

Qualifications

• Bachelor’s degree in any discipline required.
• Prior experience in customer support preferred.
• Strong written and verbal communication skills essential.

Responsibilities

• Manage customer inquiries via email, providing accurate information.
• Resolve customer issues to maintain satisfaction.
• Track performance metrics including CSAT and response times.

Skills

Communication

Customer service

Problem-solving

Time management

Organizational skills

Education

Bachelor’s degree

Tools

G-Suite

Microsoft Office

ZenDesk

Slack

Zoom

Job description

Real Customer Support Executive Work From Home Jobs Real is a rapidly expanding national real estate brokerage driven by technology. Operating across all U.S. states, Canada, and the District of Columbia, Real is transforming the Residential Real Estate industry with its innovative approach.

Founded in 2014, Real stands at the forefront of industry disruption, leveraging a cutting-edge technology platform to streamline the home-buying and selling experience. By integrating advanced digital solutions, Real enhances efficiency, simplifies transactions, and empowers real estate professionals with the tools they need to succeed.

Our mission is to redefine the real estate landscape by making the process more seamless and rewarding for both agents and clients. We focus on improving agents’ lives by offering unparalleled support, technology, and financial opportunities. At Real, we are committed to fostering an environment where agents thrive, achieve financial growth, and provide superior service to home buyers and sellers.

By continuously innovating and embracing the latest advancements in technology, Real ensures that agents remain competitive in an ever-evolving market. Our forward-thinking approach allows professionals to maximize their potential while delivering exceptional service to their clients. Real is more than just a brokerage; it is a community of real estate professionals dedicated to excellence, growth, and success.

Short Details About Real Customer Support Executive Work From Home Jobs

Organization Name: Real

Job Category: Work From Home & Office

Employment Type: Full time – Regular Basis

Name of Vacancies: Customer Support Executive

Place of Posting: All Over India

Starting Date: Already Started

Last Date: 23-03-2025

Apply Mode: Online

Full Details About this Job:

Department Name = Real

Vacancy Name = Customer Support Executive

Vacancy Type = Permanent Jobs

Job Location = All Over India

Qualification = Any Degree Eligible

Gender = Male & Female

Age Limit = 19 Years to 37 Years

Job Openings = Check Apply Link For Detailed Information.

Real Broker LLC is a technology-driven real estate brokerage that is revolutionizing the real estate industry. With operations spanning all U.S. states, Canada, and the District of Columbia, Real is at the forefront of transforming how real estate transactions are conducted. We prioritize efficiency, seamless transactions, and superior customer support. Our mission is to provide real estate professionals with the necessary tools to succeed while ensuring that customers receive top-notch service throughout their real estate journey.

We are currently seeking a highly motivated Customer Support Executive to join our Brokerage Operations Team. This role is crucial in enhancing the overall customer experience by managing email communication within the U.S. real estate market. The ideal candidate will be responsible for promptly addressing customer inquiries, providing accurate information regarding real estate transactions and property listings, and resolving concerns to maintain a high level of customer satisfaction.

Position Overview
As a Customer Support Executive, you will play a pivotal role in ensuring a smooth and efficient customer support process. Your primary responsibility will be managing and responding to customer inquiries via email, ensuring that clients receive accurate and timely information related to real estate transactions, market trends, and property listings. In this role, you will be expected to uphold the company’s high service standards and contribute to building long-lasting relationships with customers and real estate agents.

To excel in this position, you must have strong written and verbal communication skills, a good understanding of customer service principles, and knowledge of the U.S. real estate market. Additionally, proficiency in email communication platforms and organizational skills will be key to managing large volumes of support tickets effectively.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via email, ensuring a professional and courteous approach at all times.
• Provide accurate, complete, and up-to-date information regarding real estate transactions, property listings, and general market trends.
• Effectively identify and assess customer needs to achieve high satisfaction levels by addressing queries efficiently.
• Work collaboratively with internal teams to facilitate seamless communication and support.
• Handle inbound queries in a timely manner while maintaining a customer-centric approach.
• Organize and prioritize daily tasks to meet individual and team goals.
• Maintain strong organizational skills to manage multiple support requests across different departments.
• Ensure compliance with company communication procedures, guidelines, and policies.
• Monitor and track performance metrics, including CSAT (Customer Satisfaction Score), ticket resolution rates, response time, and One-Touch Resolution Rate.
• Maintain a high volume of support tickets, ensuring timely resolution and high-quality responses.
• Stay up to date with industry trends, company policies, and platform updates to provide the most relevant information to customers.
• Take responsibility for achieving key performance indicators (KPIs) related to customer service.
• Identify areas of improvement in customer service processes and recommend solutions to enhance efficiency.
• Perform other related duties as assigned to support company goals and objectives.

Required Skills and Abilities:
To succeed in this role, the ideal candidate should possess the following skills and abilities:

• Excellent verbal and written communication skills: Ability to articulate information clearly and professionally through email.
• Proficiency in handling customer queries: Strong ability to manage concerns and inquiries with professionalism and accuracy.
• Ability to adapt and learn quickly: Willingness to adapt to new technologies, platforms, and processes efficiently.
• Problem-solving skills: Strong analytical skills to identify solutions for customer concerns effectively.
• Organizational and multitasking abilities: Ability to manage multiple support requests while maintaining high-quality service.
• Attention to detail: Ensuring accuracy and completeness in all communication.
• Ability to work under pressure: Capacity to handle large volumes of support tickets while maintaining a positive attitude.
• Strong teamwork and collaboration skills: Ability to work cohesively with internal teams to provide seamless support.
• Time management skills: Efficiently prioritize and manage tasks to meet deadlines and service level agreements (SLAs).
• Creative thinking and quick decision-making abilities: Ability to think critically and provide innovative solutions.
• Excellent customer service skills: Strong commitment to delivering high-quality customer interactions.
• Confidentiality and discretion: Ability to handle sensitive and confidential customer information responsibly.

Education and Experience Requirements:

• A bachelor’s degree in any discipline is required.
• Prior experience as a customer support representative is an advantage but not mandatory.
• Familiarity with standard software and communication tools, including G-Suite, Microsoft Office, ZenDesk, Slack, and Zoom.
• Experience working in the real estate industry or knowledge of real estate transactions is a plus.
• Proven ability to work effectively in a fast-paced, customer-focused environment.

Company Core Values:
At Real Broker LLC, we are committed to fostering a work culture that aligns with our core values. As a Customer Support Executive, you are expected to embody the following principles:

• Work Hard. Be Kind. A culture of dedication, hard work, and mutual respect.
• “We” are bigger than “me.” A strong emphasis on teamwork and collaboration.
• Tech x Humanity. Combining technology with a human touch to deliver exceptional service.

Performance Metrics:
Success in this role will be measured by key performance indicators (KPIs), including:

• CSAT (Customer Satisfaction Score): Measuring overall customer experience.
• Number of tickets resolved daily: Evaluating productivity and efficiency.
• Percentage of tickets solved in a single response (One-Touch Resolution Rate): Reflecting the effectiveness of problem-solving abilities.
• Response time and resolution rate: Ensuring prompt and timely assistance to customers.

Physical Requirements:

• The role requires sitting for long periods while working on a computer.
• Ability to work in a remote or office-based setting, depending on company requirements.

Why Join Real Broker LLC?

• Opportunity to work in a dynamic and fast-growing company that is shaping the future of real estate.
• Competitive compensation and growth opportunities within the organization.
• Collaborative work environment that values teamwork and innovation.
• Exposure to cutting-edge real estate technology and professional development opportunities.
• Ability to make a meaningful impact on the customer experience and overall success of the company.

If you are passionate about customer service and eager to contribute to an innovative real estate brokerage, we encourage you to apply for this exciting opportunity. Become a part of Real Broker LLC and help us redefine real estate with technology and excellence!

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