Client Support Clerk (Deskside) - FTR

NTT DATA North America; Vancouver; On-site; CAD 46,000 - 62,000; Full time

Job summary

NTT DATA BCU, Inc. seeks a Client Support Clerk (Deskside) in Vancouver, BC, Canada to provide on-site technical support and basic software/hardware installation in a union-backed environment.

The role requires a high school diploma, customer service experience, data entry skills, and ability to lift up to 20 kg. Valid driver’s license and reliable transportation are also required, with a focus on accurate ticket updates and password resets.

Qualifications

• High School Diploma and one year of customer service experience.
• Experience with data entry and typing.
• Excellent English communication skills.
• Basic Microsoft Office skills.
• Valid drivers license and reliable transportation.
• Ability to lift up to 20 kg.

Responsibilities

• Install standard products or sub-components of standard products.
• Unpack and set up hardware components and connect to power and LAN, then test.
• Move and prepare for disposal all packing materials as directed.
• Update IMAC service requests to reflect completion.
• Perform password resets and update the service request system.
• Monitor the Capacity Management mailbox.
• Update schedules with unplanned absences and OT data.

Skills

Customer service

Data entry

Typing

English proficiency

MS Office

Driver's license

Lift 20 kg

Education

High School Diploma

Job description

Req ID: 69232

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Client Support Clerk (Deskside) - FTR to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Client Support clerk monitors the IMAC perform queue throughout the Province in the established ticketing tool for tickets assigned directly to this position. Tickets received to be actioned will consist of requests to install basic software and to move various types of hardware. Client Support Clerks will also respond to requests for client password resets.

Accountabilities

• Install Standard Products or sub-components of Standard Products
• Unpack and set up hardware components and connect to the power receptacle and to the LAN jack within the Client User’s office or workspace and test the device
• Move and prepare for disposal, according to Client direction all packing materials and other associated trash t'o the mutually agreed designated location within the facility
• Update the status of the IMAC Services through to completion within NTT DATA’s service request system
• Perform password resets and update NTT DATA’s service request system accordingly
• Monitor the Capacity Management mailbox
• Update schedules with unplanned absences, OT shifts and other data entry within the system

Qualifications

• High School Diploma and one year of customer service experience, education and /or training
• Experience with Data Entry and Typing skills
• Excellent Communication Skills with English Language proficiency
• Basic Computer Skills in Microsoft Office environment
• Must have Drivers license and reliable personal transportation
• Should the Health Authorities require vaccination, in in accordance with its policies, proof of vaccination may be collected by NTT DATA during in order to comply with their policy
• Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Financial Responsibility

• No financial responsibility.

Direct Supervision

• No direct supervision.

Project/Team Leadership or Training

• No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Range: CAD 53729.46

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

INDHCLSMC