Job ID #32293: Network Analyst I - Datacentre Operations

City of Hamilton; Hamilton; On-site; CAD 70,000 - 95,000; Full time

Job summary

The City of Hamilton seeks a Network Analyst I to design, install, and support datacentre infrastructure, virtualization, and disaster recovery services. You will work with VMware, Citrix, Exchange, and directory services while coordinating with vendors and IT teams to ensure service reliability.

Responsibilities include incident resolution, capacity planning, and contributing to architecture planning for hybrid-cloud initiatives, with a strong emphasis on project work and operational support.

Qualifications

• University degree or college diploma in Computer Science, Information Systems, Computer Technology or related discipline.

Responsibilities

• Designs, installs, troubleshoots, maintains, repairs and upgrades server infrastructure and storage systems and related virtualization, backup and recovery platforms.
• Provides second and third level support to the user community for infrastructure issues and supports Service Desk staff.

Skills

Datacentre operations

VMware

Citrix

Microsoft Exchange

DNS / DHCP / Active Directory

Server hardware & SAN

Troubleshooting

Cloud environments support

Education

University Degree or College Diploma in CS/IT

2–5 years infra experience

Tools

VMware

Citrix

Exchange (SMTP)

Job description

• Job ID #32293: Network Analyst I - Datacentre Operations
• Union: Non Union
• Job Description ID #: 2203
• Duration: Up to 18 months
• Vacancy type: This posting is for an existing vacancy

SUMMARY OF DUTIES

Reporting to the Supervisor, Datacentre Operations the Network Analyst I designs, installs, troubleshoots, maintains, repairs and upgrades server infrastructure and storage systems and related virtualization, backup and recovery platforms to meet the functional objectives of the business. This includes provisioning of both physical and virtual environments and supporting approved cloud environments for development and production applications, email and collaboration services and disaster recovery across the City’s divisions. This role is primarily focused on projects and project-related activities but also provides day-to-day operational support as required.

The Network Analyst I configures and troubleshoots server hardware/software and maintains the City’s messaging environment. This individual maintains datacentre operations by working with facility and hardware/software vendors and applicable cloud service providers to ensure timely problem resolution and reliable service delivery. The incumbent maintains and utilizes operations management applications to identify faults, ensure the provision of data or other datacentre services to customers, and the reliable storage, protection and recovery of data.

The position completes assigned incidents, service requests, operational work and project deliverables, maintains supporting documentation and escalates matters outside its authority or technical scope.

GENERAL DUTIES

• Develops, configures, installs and troubleshoots datacentre systems including servers, SAN and backup & recovery systems, to meet the functional objectives of the business, including performing system upgrades in accordance with approved designs, technical standards and change controls.
• Implements and maintains approved infrastructure configurations and technical baselines. Identifies configuration drift, unsupported components and deviations from approved requirements and completes or escalates corrective action through established change-management processes.
• Monitors and supports datacentre power infrastructure, including uninterruptible power supplies (UPS), generators and power distribution units (PDUs), in coordination with Facilities and qualified service providers to maintain continuous power to datacentre equipment. Supports power-capacity planning, scheduled maintenance and failover testing, and escalates faults or risks affecting service continuity.
• Provides second and third level support to the user community for infrastructure related issues on referral from the service desk and in support of Service Desk staff and other authorized IT partners.
• Reviews issues, assigned incidents, service requests and problem logs relating to datacentre operations, initiates and follows through with resolution or appropriate escalation, and records actions, findings and outcomes in the City’s service-management system. Maintains communications with IT and business leaders and relevant service providers on datacentre availability and outages.
• Contributes to problem management and post-incident reviews by investigating recurring issues, identifying underlying causes and completing assigned corrective or preventive actions.
• Maintains, monitors and updates email and virtualization applications including Exchange, VMware and Citrix, and related messaging, collaboration and infrastructure platforms within the assigned scope.
• Provides input to plans and designs of the datacentre architecture and infrastructure, including modernization, lifecycle renewal, resilience and approved hybrid-cloud initiatives.
• Performs capacity and resource planning, assesses server and storage risks and supports contingency planning in collaboration with the Supervisor, Network Services and Technology Architect and other relevant technical teams.
• Tests server/SAN performance and provides performance statistics and reports; analyzes results and makes recommendations for maintaining and improving the availability, performance, capacity and reliability of datacentre infrastructure.
• Uses approved monitoring and alerting tools to identify service degradation, capacity constraints and infrastructure faults and coordinates or completes assigned corrective action.
• Researches, analyses, tests and implements approved software patches firmware updates and/or hardware changes to fix identified deficiencies as directed, documenting implementation results and following established change, testing and rollback procedures.
• Maintains authorized users, issues user IDs, manages password protection, and sets up file, application and printer permissions for authorized users, within the assigned scope and in accordance with approved access requests and least-privilege requirements.
• Uses privileged access only for authorized purposes and supports the secure management of infrastructure service accounts, credentials, certificates and keys within the assigned scope.
• Develops and maintains technical and operational documentation and provides on-the-job training and coaching to IT staff on technologies and systems, including operating procedures, configuration records, support instructions and recovery processes.
• Participates in the evaluation of new products and services, may manage vendor service level agreements within delegated authority, monitoring deliverables and escalating service, performance or contractual concerns.
• Procures datacentre infrastructure components in accordance with purchasing and departmental policies and procedures and delegated purchasing authority. Selects, develops, integrates and implements approved datacentre management applications.
• In collaboration with the Security and Technology staff, reviews server security and implements, configures, maintains and monitors the datacentre environment in accordance with approved security baselines, access controls and configuration standards.
• Identifies and remediates assigned infrastructure vulnerabilities, insecure configurations and unsupported components in accordance with approved priorities and timelines. Documents validation results, outstanding risks and required escalation.
• Maintains required infrastructure logging and supports Security staff with technical evidence and assigned containment, restoration and remediation activities during incidents.
• Evaluates and makes recommendations to IT Management on new technologies, equipment, processes and standards for datacentre infrastructure hardware and software in relation to assessed business needs.
• Identifies opportunities to simplify and standardize recurring infrastructure work through scripting, orchestration and other repeatable, technology-enabled practices. Tests, documents and maintains approved solutions using appropriate version control, review and change-management procedures.
• May be assigned to an initiative or project requiring the individual to take direction from another IT Unit Manager and/or Project Manager. Completes assigned planning, design input, configuration, implementation, testing, documentation and operational handover activities in accordance with approved scope, priorities and timelines.
• Installs, tests and maintains datacentre management software. Implements, maintains and tests approved backup, restoration, replication and disaster-recovery capabilities. Documents recovery results, dependencies, deficiencies and corrective actions against established recovery requirements.
• Maintains accurate infrastructure asset, configuration and lifecycle records. Supports the transition of new or changed systems into operation by confirming documentation, monitoring, access, support, backup, recovery and escalation arrangements.
• Delivers infrastructure projects, implementation activities, operational support and assigned work in accordance with approved priorities, service demand, risk and available team capacity. Work assignments may change in response to project requirements, incidents, service disruptions, technology changes and organizational needs.
• Supports related datacentre and infrastructure functions, including design input, installation, upgrades, troubleshooting, recovery and operational handover, where operational requirements and the incumbent’s demonstrated knowledge and capability permit. May be assigned to initiatives or projects under the direction of an IT Unit Manager or Project Manager.
• Works in accordance with applicable health and safety legislation and all City of Hamilton corporate and departmental occupational health and safety policies and procedures. Uses required equipment, materials and safe-work procedures and promptly reports hazards, incidents and unsafe conditions through the appropriate channels.
• The duties are not exhaustive and may evolve based on operational needs, organizational priorities, emerging risks and technological changes. The incumbent may perform other related duties and assigned work consistent with the position.

QUALIFICATIONS

1. University Degree or College Diploma in Computer Science, Information Systems, Computer Technology or related discipline
2. Two (2) to five (5) years experience in infrastructure/network environments in administration and support.
3. Experience administering Windows Server environments with working knowledge of Linux.
4. Experience configuring, installing and maintaining server hardware, SAN/storage systems, and physical and virtual server environments.
5. Working knowledge of datacentre operations, including virtualization (VMware, Citrix), backup & recovery technologies, and datacentre power infrastructure, including UPS systems, generators and PDU distribution.
6. Experience supporting messaging and collaboration technologies, including Microsoft Exchange, SMTP, and related services.
7. Demonstrated analytical, troubleshooting, planning, and problem-resolution skills, including the investigation and resolution of complex infrastructure issues.
8. Working knowledge of networking systems and identity services including DNS, DHCP and Active Directory, protocols, and standards such as Ethernet, LAN, WAN, VoIP, TCP/IP, wireless networking and fibre optics, switches, routers & wireless controllers using Cisco IOS.
9. Working knowledge of enterprise security technologies and practices, including firewalls, intrusion detection systems, endpoint protection, vulnerability remediation, secure configuration, and least-privilege principles.
10. Knowledge of project implementation methodologies, ITIL service management practices, change management, documentation, operational handover, and infrastructure lifecycle management.
11. Experience supporting database technologies (Oracle and SQL Server), infrastructure monitoring, logging, alerting, backup restoration, disaster recovery testing, and service restoration activities.
12. Strong leadership, communication, customer service, and teamwork skills, with the ability to prepare technical documentation, reports, and recommendations. Relevant Microsoft, VMware, Citrix, Linux, storage, backup, recovery, cloud, or infrastructure certifications and experience with scripting or automation tools are considered assets.
13. Must possess and maintain a valid Class G Drivers’ Licence in the Province of Ontario.

THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.

HOURS

35 per week

NOTE 1

The position may be required to work outside regular business hours, including evenings, weekends and statutory holidays, and to participate in on-call or emergency response arrangements during major incidents, planned maintenance, implementations, recovery exercises or service disruptions, as operationally required.

NOTE 2

This position currently requires the incumbent to use their personal vehicle three or more times per week for City business. In accordance with City policy, parking is provided at this time. Should this job requirement change, parking will only be provided in accordance with the City policy in force at that time.

As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matters (CRJM) Check, at their own expense, prior to beginning work in this position. The City of Hamilton will also undertake social media review of the successful candidate.

Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.