Client Success Specialist (Bilingual- French/ English)

Element Fleet Management; Mississauga; On-site; CAD 62,000 - 87,000; Full time

Job summary

Element Fleet Management is seeking a Bilingual Client Success Specialist to enhance customer relationships and drive account success. This role involves strategic account management in a fast-paced environment, contributing to the company's growth objectives while ensuring top-notch client support.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 2-5 years customer service experience desired, preferably in B2B service.
• Must be fully bilingual in English and French.
• Experience in Fleet/Transportation/Logistics industries is a plus.

Responsibilities

• Build and maintain relationships with customers.
• Provide ongoing day-to-day account support.
• Analyze customer data and leverage experts for issue resolution.

Skills

Customer Service

Problem Solving

Communication

Education

BS or BA in Business or related field

Tools

MS Office

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Bilingual Client Success Specialist (FPS Partner) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Driven by servicing clients with the highest level of customer service?

• Someone who thrives in a fast-paced, ever-evolving and highly visible environment?

As the Client Success Specialist you will build and maintain relationships with our customers and provide ongoing day to day account support, recommending cost saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client’s ability to achieve their company goals, as well as to Element Fleet’s attainment of account retention and growth objectives.

A Day in the Life

• Work with customers and internal cross-functional teams to develop the account strategy that best suites the customers’ needs and goals.

• Executes day-to-day requests and activities, complex or routine, in accordance with client’s policies, procedures and priorities.

• Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions.

• Takes ownership of client issues and applies critical thinking and problem-solving abilities.

• Customer data analysis and/or reporting

• Leverages subject matter experts to quickly and efficiently resolve inquiries

Requirements

• BS or BA in business or related field is required . Equivalent relevant experience will be considered in lieu of a degree.

• Must be fully bilingual in English and French

• 2-5 years customer service or client account management experience is highly desirable, preferably in a B2B service environment

• Strong preference for experiences in Fleet/ Transportation/ Logistics industries

• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

*Internally, this role is referred to as FPS Partner*

The hiring base salary range for this position is $62,600 and $86,020 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].