Customer Success Specialist - Bilingual

People Corporation; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

People Corporation is seeking a Bilingual Customer Success Specialist to enhance client experiences on the Collage platform. This role involves building project plans, delivering training, and ensuring client satisfaction. Ideal candidates are fluent in French and English, possess relevant SaaS experience, and have strong customer service skills. Join a diverse and inclusive team that values commitment and excellence.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Mental Health programs and support

Assistance for completion of industry designations

Competitive compensation

Qualifications

• 2+ years of SaaS implementation and/or customer service experience.
• High degree of ownership and commitment.
• Excellent written and verbal communication skills.

Responsibilities

• Build individualized project plans for each client.
• Provide training on Collage platform tools and features.
• Ensure maximum activation and retention of Collage clients.

Skills

Fluency in French and English

Customer service

Technology literacy

Organizational skills

Attention to detail

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Office Suite

Google Workspace

Asana

Slack

Zoom

Job description

Customer Success Specialist - Bilingual page is loaded

Customer Success Specialist - Bilingual

Apply locations Laval, QC Toronto, ON time type Full time posted on Posted 27 Days Ago job requisition id JR52 We are seeking aCustomer Success Specialist (Bilingual)to join our Collage team, offering flexibility in location. Our Customer Success Specialist (Bilingual) plays a crucial role in the client journey. Your deep knowledge of the Collage platform paired with your thoughtful needs analysis shapes the client experience from the day they say YES to Collage!

The Customer Success Specialist (Bilingual) will:

• Build individualized project plans for each client by assessing needs and goals.

• Provide in-depth training on Collage platform tools and features via video and phone.

• Work to ensure maximum activation and retention of Collage clients, new and tenured.

• Own and resolve client questions from start to finish.

• Provide training to existing clients on platform features.

• Work across the organization to provide a great customer experience.

• Provide excellent customer service along with HR technology support and guidance.

T o be successful as a Customer Success Specialist (Bilingual) with Collage, you will need :

• Full fluency in French and English.

• 2+ years of SaaS implementation and/or customer service experience.

• Completion of a Bachelors degree or equivalent professional experience.

• High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person.

• A curiosity for and love of technology, and the ability to pick up and teach new tools quickly.

• High degree of ownership and commitment, taking pride in a job well done.

• Excellent written and verbal communication skills.

• Excellent organizational skills with strong attention to detail and high level of accuracy.

• Sound knowledge of the Microsoft Office Suite and strong Microsoft Excel skills.

All-star candidates will have:

• Professional customer service experience in a B2B software environment.

• Professional experience utilizing tools such as MAC O/S, Google Workspace, Asana, Slack, 1password, Intercom, Zoom.

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

Collage HR is a modern HRIS platform designed for small and medium-sized businesses in Canada. It streamlines core HR functions including employee onboarding, time-off tracking, benefits administration, and document management.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to [e-mail]

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We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.

To learn more about our Partner Firms, please click on the link below.

https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms

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