Client Success & Sales Specialist

AMETEK Inc.; Lévis; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

FARO CREAFORM is seeking a Customer Care Specialist in Canada to nurture long-term client relationships and guide customers through options, ensuring support at every step. The role emphasizes CRM usage, accurate forecasting, and collaborative teamwork.

Two years in sales or customer service is preferred, with comfort in tools like Salesforce/Microsoft Office. A fast-paced, evolving environment awaits, with growth opportunities and a supportive team culture.

Qualifications

• College diploma in business or related field (preferred).
• Minimum of two years of experience in sales or customer service.
• Comfort using CRM and business tools such as Salesforce or Microsoft Office.
• Strong communication skills with a sales-oriented and customer-focused mindset.
• Collaborative attitude with a strong sense of teamwork.
• Willingness to use AI tools to improve productivity and decision-making.

Responsibilities

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements.
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making.
• Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities.
• Support the management of major accounts, including the preparation of customized proposals.
• Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM.
• Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty and retention.

Job description

FARO CREAFORM is seeking a Customer Care Specialist in Canada to nurture long-term client relationships and guide customers through options, ensuring support at every step. The role emphasizes CRM usage, accurate forecasting, and collaborative teamwork.

Two years in sales or customer service is preferred, with comfort in tools like Salesforce/Microsoft Office. A fast-paced, evolving environment awaits, with growth opportunities and a supportive team culture.