Customer Care Specialist

AMETEK Inc.; Lévis; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

FARO CREAFORM is seeking a Customer Care Specialist in Canada to nurture long-term client relationships and guide customers through options, ensuring support at every step. The role emphasizes CRM usage, accurate forecasting, and collaborative teamwork.

Two years in sales or customer service is preferred, with comfort in tools like Salesforce/Microsoft Office. A fast-paced, evolving environment awaits, with growth opportunities and a supportive team culture.

Qualifications

• College diploma in business or related field (preferred).
• Minimum of two years of experience in sales or customer service.
• Comfort using CRM and business tools such as Salesforce or Microsoft Office.
• Strong communication skills with a sales-oriented and customer-focused mindset.
• Collaborative attitude with a strong sense of teamwork.
• Willingness to use AI tools to improve productivity and decision-making.

Responsibilities

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements.
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making.
• Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities.
• Support the management of major accounts, including the preparation of customized proposals.
• Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM.
• Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty and retention.

Job description

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Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after-sales experience at FARO CREAFORM.

You'll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long-lasting relationships. If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast-evolving environment, this role offers a great opportunity to grow and make an impact.

Here's what we offer you:

• Growth opportunities within a global organization
• Continuous training and coaching to support your development
• A supportive and collaborative team environment
• A human, innovative, and forward-thinking company culture

Key Responsibilities:

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product
• portfolio, including maintenance plan renewals or reinstatements
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making
• Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities
• Support the management of major accounts, including the preparation of customized proposals
• Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM
• Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty and retention

What will help you succeed at FARO CREAFORM:

• College diploma in business or a related field (preferred)
• Minimum of two years of experience in sales or customer service
• Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms
• Strong communication skills combined with a sales-oriented and customer-focused mindset
• Collaborative attitude with a strong sense of teamwork
• Ease working with administrative tasks, numbers, and structured processes
• Excellent organizational skills with a methodical and detail-oriented approach
• Ability to thrive in a fast-paced, constantly evolving environment
• Autonomous, resourceful, proactive, and versatile personality
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Compensation

Currency: CAD

Salary Minimum: 55,000

Salary Maximum: 70,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions servinga diverse set of attractive niche markets with annual sales over $7.5billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual,Inclusion, Teamwork, and Social Responsibility. AMETEKisa component of the S&P 500. Visit https://www.ametek.com/careers for more information.