Customer Care Specialist

AMETEK; Lévis; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Training and coaching

Supportive team environment

Flexible work schedules

Innovative and forward-thinking work文化

Job summary

FARO CREAFORM is seeking a Customer Care Specialist to build long-term relationships with customers and guide them through options after sales. You will act as a trusted partner, helping customers understand the value of service offerings while strengthening loyalty and retention.

You will use CRM tools like Salesforce and Microsoft Office, manage quotes, renewals, and major accounts, and deliver a high-quality customer experience in a fast-paced, evolving environment.

Qualifications

• College diploma in business or a related field (preferred)
• Minimum of two years of experience in sales or customer service
• Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms
• Strong communication skills combined with a sales-oriented and customer-focused mindset
• Collaborative attitude with a strong sense of teamwork
• Ease working with administrative tasks, numbers, and structured processes
• Excellent organizational skills with a methodical and detail-oriented approach
• Ability to thrive in a fast-paced, constantly evolving environment
• Autonomous, resourceful, proactive, and versatile personality
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

Responsibilities

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making
• Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities
• Support the management of major accounts, including the preparation of customized proposals
• Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM
• Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty, and retention

Education

College diploma in business or related field

Tools

Salesforce

Microsoft Office

Job description

Do you enjoy building long‑term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after‑sales experience at FARO CREAFORM. You’ll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long‑lasting relationships. If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast‑evolving environment, this role offers a great opportunity to grow and make an impact.

Here’s What We Offer You

• Growth opportunities within a global organization
• Continuous training and coaching to support your development
• A supportive and collaborative team environment
• Flexible work schedules
• A human, innovative, and forward‑thinking company culture

Key Responsibilities

• Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product
• portfolio, including maintenance plan renewals or reinstatements
• Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision‑making
• Prepare accurate sales forecasts and perform consistent follow‑ups on direct sales activities
• Support the management of major accounts, including the preparation of customized proposals
• Manage day‑to‑day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM
• Deliver a consistent, high‑quality customer experience that reinforces satisfaction, loyalty, and retention

What Will Help You Succeed At FARO CREAFORM

• College diploma in business or a related field (preferred)
• Minimum of two years of experience in sales or customer service
• Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms
• Strong communication skills combined with a sales‑oriented and customer‑focused mindset
• Collaborative attitude with a strong sense of teamwork
• Ease working with administrative tasks, numbers, and structured processes
• Excellent organizational skills with a methodical and detail‑oriented approach
• Ability to thrive in a fast‑paced, constantly evolving environment
• Autonomous, resourceful, proactive, and versatile personality
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs

Compensation

Currency: CAD

Salary Minimum: 55,000

Salary Maximum: 70,000

Incentive: Yes

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.