Client Success Manager

Nasdaq, Inc.; Toronto; Hybrid; CAD 151,000 - 211,000; Full time

Benefits offered by this job

NasdaqBlend hybrid work model

You&Q total rewards program

Equity and incentives

Job summary

Nasdaq, Inc. in Toronto seeks a Lead Client Success Manager to strengthen relationships with senior decision makers across global accounts and drive strategic engagement and revenue growth. You will lead cross-functional initiatives in a fast-paced, high-impact environment with a global mindset.

The role emphasizes client-focused strategy, collaboration, and a passion for technology and innovation, with hybrid work in-office at least three days a week.

Qualifications

• Bachelor’s degree in Business or related field, or equivalent practical experience.
• 10+ years in account management, client success, or sales in global/regulated industries.
• Ability to influence stakeholders and lead cross-functional initiatives.
• Clear communicator in collaborative, matrixed environments.

Responsibilities

• Build and maintain relationships with senior decision makers across global accounts.
• Conduct strategy meetings with client leadership to align with Nasdaq solutions.
• Create demand for Nasdaq products through presentations and strategic conversations.
• Analyze client data and sales reports to identify risks and opportunities, and drive retention.
• Collaborate with senior Account Managers to ensure client satisfaction and revenue growth.

Skills

Stakeholder influence

Strategic thinking

Cross-functional collaboration

Communication

Education

Bachelor’s degree in Business

MBA or advanced degree

PMP certification

Job description

Lead Client Success Management

As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue. You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.

Key Responsibilities

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
• Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
• Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications

• Bachelor’s degree in Business, or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders, develop scalable solutions, and lead cross‑functional initiatives.
• Clear communicator with experience in collaborative, matrixed environments.

Preferred Qualifications

• Advanced degree or certification (e.g., MBA, PMP).
• Experience in capital markets, fintech, or regulated industries.
• Exposure to global teams and cultural nuances in cross‑border collaboration.

This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.

We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

• The base pay range for this role is $106,000 - $148,000.
• In addition to base salary, Nasdaq provides a generous annual bonus/commission (short‑term incentive), and equity (long‑term incentive), comprehensive benefits, and opportunity for growth.
• Exact compensation may vary based on several job‑related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

At Nasdaq, we’re proud to be the engine behind the world’s capital markets.

But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive.

Our purpose is to advance economic progress for all.

Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both.

We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all.

It’s not just what we do—it’s how we do it, together.

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well‑being and family care.