Client Success Manager

CMIC; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP Matching Program after 2 years of

Paid vacation and personal days

Townhall meetings

Job summary

CMiC seeks a Client Support Manager to be the first point of contact for assigned clients’ technical support needs in Toronto. You will liaise with programmers, managers, and product teams to ensure timely and transparent delivery of tailored solutions, upholding a high-quality client experience.

Important focus is to tailor solutions to client requirements while maintaining proactive communication and collaboration with internal teams.

Qualifications

• Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields include Business, Commerce, or Computer Science.
• Knowledge of case ticketing system and ability to troubleshoot and resolve conflicts.
• Strong written and verbal communication between team members, Product Groups and clients.
• Exceptional analytical and problem-solving skills with quick concept learning.
• Detail oriented with the ability to manage and prioritize work flow; strong time management and organization.
• Proactive, with a good work ethic and a positive attitude; team player and adaptable.
• Previous industry experience in Construction, Tech Support or Customer Service is an asset; Professional Services/IT preferred.

Responsibilities

• Manage day-to-day critical issues and share progress with clients and internal support members.
• Coordinate regular conference calls with clients for updates and prioritization.
• Coordinate support team efforts when ranking client priorities.
• Review client comments on ticket notes and participate in weekly product meetings.
• Maintain partner and contact information and assist in internal customer service portal access.

Skills

Bachelor's degree

Ticketing system knowledge

Troubleshooting

Written and verbal communication

Analytical/problem-solving

Fast learner

Detail oriented

Organizational skills

Time management

Proactive

Team player

Customer service experience

Construction/Tech support exposure

Education

Canadian Bachelor's degree

Business / Commerce / Computer Science

Tools

Ticketing system

Job description

CMiC seeks a Client Support Manager to be the first point of contact for assigned clients’ technical support needs in Toronto. You will liaise with programmers, managers, and product teams to ensure timely and transparent delivery of tailored solutions, upholding a high-quality client experience.

Important focus is to tailor solutions to client requirements while maintaining proactive communication and collaboration with internal teams.