Customer Service Representative

MIT Consulting; Toronto; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Supportive culture

Opportunities for advancement

Training provided

Job summary

A leading IT firm in Toronto is seeking a highly personable Client Concierge. This role involves enhancing the client experience through meaningful interactions and effective communication. Responsibilities include managing client calls, attending events, and liaising with the sales team. Ideal candidates will have experience in client service, strong communication skills, and a proactive attitude. This full-time position offers a salary potential of $80,000+.

Qualifications

• Proven experience in client service or similar role.
• Exceptional communication and interpersonal skills.
• Strong organizational and follow-up abilities.

Responsibilities

• Answer incoming client calls promptly and professionally.
• Attend in-person meetings and client events.
• Conduct proactive outreach to past clients.

Skills

Client service experience

Communication skills

Organizational skills

Outbound calling comfort

CRM proficiency

Professional attitude

Tools

CRM systems

Microsoft Office

Job description

M.I.T. Consulting is one of Canada’s Top 50 Managed IT Firms, delivering reliable, innovative, and secure technology solutions for businesses across the country. We are passionate about exceptional service, strong relationships, and delivering results that drive growth.

Position Overview

We are seeking a highly personable and motivated Client Concierge to be the voice and face of M.I.T. Consulting. This role is perfect for someone who thrives on meaningful interactions, is energized by building relationships, and enjoys helping others. As the first point of contact for clients, you’ll be instrumental in enhancing the client experience and driving business growth.

Key Responsibilities

• Answer incoming client calls promptly and professionally, ensuring every interaction is welcoming and solution-oriented.
• Attend in-person meetings and client events across the city, representing M.I.T. Consulting with poise and professionalism.
• Conduct proactive outreach to past clients to express appreciation, collect feedback, and strengthen long-term relationships.
• Call existing and prospective clients to confirm appointments, address inquiries, and provide timely updates.
• Respond to inbound calls from potential clients to introduce M.I.T. Consulting’s services, build rapport, and uncover new business opportunities.
• Serve as the trusted liaison and main point of contact for all client inquiries, ensuring seamless communication.
• Accurately log and update all client interactions and notes in the CRM system.
• Collaborate closely with the sales and operations teams to ensure client expectations are not only met—and exceeded.
• Represent the M.I.T. Consulting brand with a confident, professional, and warm demeanor on all calls and in all interactions.

Qualifications

• Proven experience in client service, sales support, or a similar customer-facing role.
• Exceptional communication and interpersonal skills, both on the phone and in person.
• Strong organizational and follow-up abilities.
• Comfortable making outbound calls, including cold calls.
• Proficiency with CRM systems and Microsoft Office tools.
• A positive, proactive, and professional attitude.
• Valid driver’s license and access to transportation for local travel.

Why Join Us?

At M.I.T. Consulting, you'll be part of a forward-thinking team that values innovation, relationships, and personal growth. We offer a supportive culture, opportunities for advancement, and the chance to truly make an impact.

Additional Information

Training Provided

Salary potential $80,000+

Seniority Level

Entry level

Employment Type

Full-time

Industries

IT Services and IT Consulting

Location

Toronto, Ontario, Canada