Client Relationship Manager

Irving Security Corps Inc.; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Irving Security Corps Inc. is seeking a friendly, highly-skilled Client Relationship Manager who will nurture and maintain strong client relationships, ensuring satisfaction and loyalty. You will be the primary contact, addressing needs and resolving issues to enhance the overall experience.

The role emphasizes communication, a customer-centric mindset, and a proven track record in client management. You will collaborate across departments to coordinate services and identify opportunities to

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Certification in customer relations, customer services, or similar would be advantageous.
• Proven experience (2+ years) in client relationship management, sales, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Exceptional ability in providing professional, efficient, and friendly client services.
• A track record of meeting and exceeding client satisfaction goals.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.

Responsibilities

• Develop and maintain strong relationships with clients by understanding their needs, addressing concerns and ensuring customer satisfaction.
• Act as the main point of contact for client inquiries, requests, and escalations.
• Understand each client's business objectives and how our services can support them.
• Provide timely and accurate responses to client queries via phone, email, online or in-person meetings.
• Proactively identify opportunities to upsell or cross-sell services to clients.
• Conduct regular check-ins with clients to gather feedback, address concerns, and assess satisfaction levels.
• Maintaining accurate client records, updates and documenting processes.
• Develop strategies to enhance client retention and loyalty.
• Ensuring a positive and professional client service experience.
• Directing client complaints or complex queries to relevant departments in a timely manner.

Skills

Client relationship management

Communication skills

Sales experience

Problem solving

Interpersonal skills

Customer service

Cross-department coordination

Technical assistance

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

We are seeking a friendly, highly-skilled Client Relationship Manager. In this role, You will be responsible for nurturing and maintaining relationships with our clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and working to enhance their overall experience with our services. The ideal candidate will have excellent communication skills, a customer-centric approach, and a proven track record of building successful client relationships.

Client Relationship Manager Responsibilities:

• Develop and maintain strong relationships with clients by understanding their needs, addressing their concerns and ensuring a high level customer satisfaction. They act as a liaison between client and the company, ensuring smooth communication and delivery of services.
• Act as the main point of contact for client inquiries, requests, and escalations.
• Understand each client's business objectives and how our services can support them.
• Provide timely and accurate responses to client queries via phone, email, online or in-person meetings.
• Proactively identify opportunities to upsell or cross-sell services to clients.
• Conduct regular check-ins with clients to gather feedback, address concerns, and assess satisfaction levels.
• Maintaining accurate client records, updates and documenting processes.
• Develop strategies to enhance client retention and loyalty.
• Ensuring a positive and professional client service experience.
• Directing client complaints or complex queries to relevant departments in a timely manner.

Requirements

Bachelor 's degree in Business Administration, Marketing, or related field.

Certification in customer relations, customer services, or similar would be advantageous.

Proven experience (2+ years) in client relationship management, sales, or a similar role.

Excellent communication and interpersonal skills.

Strong problem-solving abilties and a customer-centric mindset.

Exceptional ability in providing professional, efficient, and friendly client services.

A track record of meeting and exceeding client satisfaction goals.

Ability to coordinate with other departments on client-related matters.

Advanced ability to provide technical assistance, resolve issues, and recommend improvements.